Progressive Insurance

www.progressive.com
There are newer employer reviews for Progressive Insurance

3 people found this helpful  

Customer Service Representative

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Austin, TX
Former Employee - Customer Service Representative in Austin, TX

I worked at Progressive Insurance full-time (more than a year)

Pros

Progressive is a great company to work for. I loved the people i worked with. Progressive is a very diverse company. Management is really great about sticking to the core values of the company.

Cons

Holistic attendance policy. Each supervisor can excuse or give occurrence for absence based on their opinion. If you and another employee from another team missed work for the same reason one supervisor may excuse it while the other marks it against you. Each day missed is a separate occurrence. If you are sick for three days there are three occurrences. The work load can be very heavy at times. The turnover rates it high.

Advice to ManagementAdvice

Advise potential employees of the work load. Change attendance policy to be fair to everyone.

Recommends
Positive Outlook
Approves of CEO

798 Other Employee Reviews for Progressive Insurance (View Most Recent)

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  1. 2 people found this helpful  

    Great environment... Very flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO

    I have been working at Progressive Insurance full-time (more than a year)

    Pros

    Gain share bonuses, ability to shift/alter your schedule the same day, you have a lot of control over your scheduling, fun environment, tolerant culture, lots of events for the employees, monetary bonuses for your performance

    Cons

    You will not advance far without having your degree, hours/shifts offered are limited...also company is moving towards a performance based schedule bid system, must work mandatory 8 holiday hours per year, limited employment options without a degree regardless of your past work experience, customer service position is also "soft sales" meaning you are required to make certain offers to the customer (part of your metrics)

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great company and benefits! Excellent training offered.. employed with company 5+ years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Riverview, FL
    Current Employee - Customer Service Representative in Riverview, FL

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Working at Progressive Direct gives you gainful experience in the insurance industry. The work environment is very friendly with healthy competition. There are always new positions opening for recent college grads or anyone looking for a position in customer service. Benefits are superb and the management isn't overbearing with feedback.

    Cons

    high call volume can be draining at times but one "adjusts".

    Recommends
    Positive Outlook
    Approves of CEO

    Progressive Insurance Response

    Nov 6, 2014Talent Acquisition

    Thanks for adding your comments. We understand that working in a call center environment is not for everyone, and are glad it’s been a good experience for you. –KH, Recruiting

There are newer employer reviews for Progressive Insurance

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