Provide Commerce

www.providecommerce.com
There are newer employer reviews for Provide Commerce

 

In Retrospect

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in San Diego, CA
Current Employee - Customer Service Representative in San Diego, CA

I have been working at Provide Commerce part-time (more than a year)

Pros

Values; work ethics; experience; training; flexible schedules;

Cons

Inadequate hours; rules of contradictions;

Advice to ManagementAdvice

Save the company money by making your website work better with a clear cut information on expectations. One has to assist customers to understand how our system and order process works when they are on their own making orders. You cannot let your agents be battered by calls on questions, disputes and hostilities when agents could place orders and cutting on the chase.

Note. You choose core employees by thin parameters. Turnovers are quick as you notice. Pay them well. They contribute a lot to the coffers.

BTW. fedex ups is important in delivering products but they contribute a lot to the bad image of the company. Take note of that. You can't pay them part shipping less than $5 and expect good service. Has anyone in management ever made logistical explortions on how much you lose customers by tons due to bad delivery and not from agent inefficiency?

Recommends
Positive Outlook
Approves of CEO

65 Other Employee Reviews for Provide Commerce (View Most Recent)

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  1. 3 people found this helpful  

    Wow, bait and switch, watch yourself especially after Mothers Day - the annual purge is coming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in La Jolla, CA
    Former Employee - Senior Manager in La Jolla, CA

    I worked at Provide Commerce full-time (more than a year)

    Pros

    You get a discount on flowers!

    Cons

    Manager are held to fire while directors get away with whatever they like. If hard work was rewarded this company would be unstoppable. Too bad it rewards whining and temper tantrums.

    Advice to ManagementAdvice

    Look at the director level, you are not getting the real picture.

    Doesn't Recommend
    No opinion of CEO
  2.  

    great until let go

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA

    I worked at Provide Commerce part-time (more than a year)

    Pros

    absolutely beautiful work space
    decent discount
    enough support to help you when you need it
    very flexible hours

    Cons

    you are just a number and when they need to let people go, they will let you go
    you cannot secure yourself a regular position without going through the seasonal position

    Advice to ManagementAdvice

    care more about the people who keep showing up even after you've let them go for a month or so, employees that take on other roles when offered want to be there and want to learn... don't overlook that.

There are newer employer reviews for Provide Commerce

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