Provide Commerce
3.4 of 5 51 reviews
www.providecommerce.com San Diego, CA 500 to 999 Employees

51 Employee Reviews (View Most Recent)

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In Retrospect

Customer Service Representative (Current Employee)
San Diego, CA

ProsValues; work ethics; experience; training; flexible schedules;

ConsInadequate hours; rules of contradictions;

Advice to Senior ManagementSave the company money by making your website work better with a clear cut information on expectations. One has to assist customers to understand how our system and order process works when they are on their own making orders. You cannot let your agents be battered by calls on questions, disputes and hostilities when agents could place orders and cutting on the chase.

Note. You choose core employees by thin parameters. Turnovers are quick as you notice. Pay them well. They contribute a lot to the coffers.

BTW. fedex ups is important in delivering products but they contribute a lot to the bad image of the company. Take note of that. You can't pay them part shipping less than $5 and expect good service. Has anyone in management ever made logistical explortions on how much you lose customers by tons due to bad delivery and not from agent inefficiency?

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Senior Management
           
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    2 people found this helpful  

    Wow, bait and switch, watch yourself especially after Mothers Day - the annual purge is coming

    Senior Manager (Former Employee)
    La Jolla, CA

    I worked at Provide Commerce full-time for more than a year


    Pros: You get a discount on flowers! Cons: Manager are held to fire while directors get away with whatever they like. If hard… Advice to Senior Management: Look at the director level, you are not getting the… No, I would not recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    great until let go

    Customer Service Representative (Former Employee)
    San Diego, CA

    I worked at Provide Commerce part-time for more than a year


    Pros: absolutely beautiful work space decent discount enough support to help you when… Cons: you are just a number and when they need to let people go, they will… Advice to Senior Management: care more about the people who keep showing up even after you've let them go for a month or… More
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