Provide Commerce

  www.providecommerce.com
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1 person found this helpful  

New CEO is destroying the culture which once flourished

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee  in  San Diego, CA
Former Employee - Anonymous Employee in San Diego, CA

Pros

At one time, I considered this to be the best organization I've ever worked for. The employees are incredibly smart (by far the smartest people I had ever worked with). It is a very analytical organization which means that decisions are made from data not just gut reactions. People are neither celebrated nor reprimanded if tests win or lose, allowing people to really try new things and be innovative. The company has an incredible customer service department that goes above and beyond to help customers. Overall, employees feel proud of the products that the company makes and the service they provide. No one has to drink the kool-aid on the things that make the company great.

Cons

My criticism comes in the changes to the culture. About a year and a half ago, the prior CEO and several other members of the senior management team left. When the company hired a new CEO, he had none of the same beliefs about culture so what used to feel like a family, suddenly felt like a "job". Only the senior team was involved in making decisions and everyone began being treated as either disposable or "stay or go, we don't care either way". The company disregarded all of its "loyalty" to very talented employees (I personally knew of 5 people that got let go for no reason other than having had strong bond with the prior senior team). Since leaving I've been contacted by several co-workers trying to find new jobs as the culture has been tainted and everyone feels it. More than anything, what used to be a culture of collaboration now seems to encourage back-stabbing and making others look bad to make yourself look better.

Advice to ManagementAdvice

Hopefully they can find a shred of what used to make this company great. If the company worked nearly as hard at treating people well as it does in its hiring decisions, they would be in a far better place. The need to train managers on how to mentor people. Finally the CEO needs to stop being so arrogant treating people like they don't matter. He needs to learn the names of his employees and stop acting like the only people he needs to interact with is his direct reports.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other reviews for Provide Commerce

  1.  

    In Retrospect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA

    Pros

    Values; work ethics; experience; training; flexible schedules;

    Cons

    Inadequate hours; rules of contradictions;

    Advice to ManagementAdvice

    Save the company money by making your website work better with a clear cut information on expectations. One has to assist customers to understand how our system and order process works when they are on their own making orders. You cannot let your agents be battered by calls on questions, disputes and hostilities when agents could place orders and cutting on the chase.

    Note. You choose core employees by thin parameters. Turnovers are quick as you notice. Pay them well. They contribute a lot to the coffers.

    BTW. fedex ups is important in delivering products but they contribute a lot to the bad image of the company. Take note of that. You can't pay them part shipping less than $5 and expect good service. Has anyone in management ever made logistical explortions on how much you lose customers by tons due to bad delivery and not from agent inefficiency?

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Wow, bait and switch, watch yourself especially after Mothers Day - the annual purge is coming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  La Jolla, CA
    Former Employee - Senior Manager in La Jolla, CA

    Pros

    You get a discount on flowers!

    Cons

    Manager are held to fire while directors get away with whatever they like. If hard work was rewarded this company would be unstoppable. Too bad it rewards whining and temper tantrums.

    Advice to ManagementAdvice

    Look at the director level, you are not getting the real picture.

    Doesn't Recommend
    No opinion of CEO
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