Providence Health & Services

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8 people found this helpful  

Safe" employment, but at the cost of your professional growth

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Marketing/Communications  in  Portland, OR
Former Employee - Marketing/Communications in Portland, OR

Pros

-Job security (although layoffs and firings becoming more common)

-Rank-and-file staffers generally friendly and competent (although morale is low and continues to sink)

-Admirable Mission on paper (if only today's corporate management cared to live up to it)

-Office spaces in newer Halsey facilities in Portland are pleasant and centrally located by public tranportation

-Benefits package is decent and includes TriMet annual passes, health coverage, 401k and retirement savings account for full-timers (although leadership continues to trim benefits each year)

Cons

Years ago, Providence was an A+ employer ... today, you would not recognize that employer:

-Salary/bonus compensation is pathetically low and out of touch with today's job market. Don't expect a "real" annual raise (max 2%), no matter how strong your performance review; and expect a token $25 Safeway gift certificate (no cash value) for your annual bonus around Christmas

-Executive managment is struggling to find its way in this new era of healthcare: lack of vision, lack of focus, mired in bureaucatic and outdated thinking

-Nepotisism: If you're a relative of a top executive, esteemed physician or wealthy Foundations' donor, regardless of your skills, you'll advance rapidly ... otherwise, good luck

-Career growth is snail's pace. A big part of the problem is Providence's tendancy to look outside for management hires rather than look for or grow loyal, internal talent (the longer you're there, the fewer your chances of being promoted)

-Diversity: For a Mission-driven company that seeks to care for the poor and vulnerable, tragically few people of color and other diverse backgrounds given the size of the organization. To add insult, the company does not recognize MLK Day as a paid holiday. Over the years, the company has steadily marginalized its own diversity department to maintain the homogenous status quo.

-Work/life balance: used to be a "pro," but now individual employees are expected to produce the work formerly done by three employees. Rather than management saying "no" to senseless work requests, the polite culture is to never turn down a request...even if it comes in last minute and requires you to work past midnight

-Training and tools: Providence's internal training tools are outdated and inadequate and will ensure that you fall behind in your craft/skills. Meaningful training (or training that requires any expense and/or travel) is for Director-level and above ranks only (another example of top-down management culture)

- Top-down management: Providence is the epitomy of this outdated organizational culture. Bosses sit in big corner offices while the minions are crammed into cubes. Get used to asking permission, and you will learn to do things "the Providence way," whether it's right, wrong or terribly outdated

Advice to ManagementAdvice

-Executive leadership and top-heavy organizational structure needs to be completely overhauled. Bring in empowered/objective outside consultants and allow the rank-and-file to have a voice in the changes that are made

-Stop placing the burden of responsibility for the company's struggles/failures on the rank-and-file; leaders need to be held accountable first and foremost

-Stop the nepotism and corporate in-breeding

-Take diversity seriously, it's your Mission and it's just good business

-Stop crying poor when compensating and laying off rank-and-file, while frivolously and lavishly spending on pet-projects, e.g., fancy buildings, under-used and expensive clinical techologies, private club memberships for execs...etc. Pay your people what they are truly worth, instead of keeping them living month-to-month and dependent on the company

-Invest in tools and training to allow your workforce to be the best it can be and to increase productivity...instead of fretting about employees being lured away by better employers. Empower staff at all levels to use their education and training to make decisions, innovate and grow.

-Leaders need to grow a backbone to challenge each other's excessive, last minute or ill-conceived pet-project requests rather than appeasing each other and pushing the issues down the ranks

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other reviews for Providence Health & Services

  1. 2 people found this helpful  

    Great mission, excellent professional people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Leader  in  Renton, WA
    Former Employee - Human Resources Leader in Renton, WA

    Pros

    An organization that truly values people and wants to make a positive difference in the world.

    Cons

    People work so hard - sometimes too hard - and might burn out.

    Advice to ManagementAdvice

    Check in with people and be willing to hear if they are overwhelmed and worn out. Take some things off their plates even if they're willing to work more and harder for all the right reasons. People just can't go forever working so hard.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Overall very good over the 15 years I was th. Quick growth and inexperienced management limited its continued blessings.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    Pros

    In the early years it was its Christian affiliation and the mission; caring senior executives; and experienced caring individuals who believed in that mission that drove the care and compassion employees had for its customers - and for each other. There was a sense of belonging. And the health benefits and wages were above average and employees were able to raise a family without the hardships seemingly placed on so many other employees in other companies. So, employees felt important, they felt valued which led them to exceed the higher standards that the Sisters of Providence had always demanded and been known for.

    Cons

    The org. grew by leaps and bounds in the 90's and on into the 2000's. Management in-experience, competition locally and regionally, plus a faster paced health care environment and the increasingly larger amount of regulation placed on health care helped to erode the excellence within Providence and the feeling of community amoung employees. Eventually, executives and many senior managers caved to the pressure of survival and gave up the goal of being an organization that was all about the patient via. the service and compassionate care provided by the employee. PH&S gave up on trying to be different, trying to be the one special and unique entity in the community that was about family and its employees. They forgot the importance of the employee who was giving their-all for the organization; they forgot that employees ARE what make the organization and are the soldiers in the trenches and on the front line with the patient/customers, and the thousands of families it touches.Some bad apples and inexperienced management helped continue the downward spiral to what everyone now sees - the New Providence Health and Services.

    Advice to ManagementAdvice

    Listen, learn, and remember success is still about doing the right thing! Have faith in your employees and remember that just because the Sisters are gone and no longer running the organization, do not forget their teaching and the loving service they demonstrated. The "Greater Good" concept doesn't always fit every situation - and above all - Christ should still be the center of the mission. Even with all the new regulations and the severe financial challenges the org. faces, employees are good and strong enough to help you weather the storms. Strive to be the compassionate, patient focused, employee centered, service oriented force in health care Providence once was. In the almost words of a great poet, 'Providence was great because Providence was good. Providence stopped being great - when she quit being good!' Still pulling for you Prov-now get going!

    Recommends
    Neutral Outlook
    Approves of CEO
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