Provident Credit Union

  www.providentcu.org
  www.providentcu.org
There are newer employer reviews for Provident Credit Union

 

I can't really complain...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Provident Cheerleader in Redwood City, CA
Current Employee - Provident Cheerleader in Redwood City, CA

I have been working at Provident Credit Union full-time (more than 5 years)

Pros

Obviously some other reviewers haven't taken full-advantage, but I know I have.

** Best possible mortgage rates and payment plan available for employees (even my rental property got an amazing rate; that alone would keep me here)
** Best possible car note rate and payment schedule - you will be living in an easy situation here.
** Full coverage medical/dental/vision (kaiser medical) for FT employees, and you only pay a very small amount for Blue Cross.
** College Tuition Reimbursement: $5k total each year if your degree is to benefit your career path at PCU. I used this and it really REALLY helped me financially.
** Profit Sharing for those who are hourly (I am pretty sure all commission folks are exempt, but when I worked hourly, this was basically an extra pay check twice a year... a huge bonus!)
** Free lunch twice a year (I personally hate the caterer in the building so it's actually a CON for me, but... it's free food and many people love it so who am I to complain? :))
** There is a preschool/daycare center within HQ and it's cheaper than almost any daycare out there and it's top rated (discounts for PCU employees). It's open from 7am-7pm so it'll fit anyone's schedule.
** There's a cafe/caterer on site so you don't have to leave to eat; but if you walk a short distance it's centrally located to other restaurants/eateries.
** There is a definite sense of clique's here - but in my personal opinion, I like that. Everyone here is pretty much on the same level: get more members, make better numbers, do better business. If you don't fit in, it's probably because you're lazy or assume things will be handed to you. (sorry for the bluntness).
** Honest people who support one another: if you are within the "clique" and you run a tight ship and you do your best with regard to effort, everyone helps you, everyone supports you, and you'll be the happiest employee here.

Cons

** For Benefits: For your dependants it's better to purchase your own plan, PCU doesn't cover it at all nor is it competitive.
** For Benefits: They purposefully keep people at less than full-time to avoid giving benefits and the pay rate to purchase benefits is more than you make at times, so it's very difficult for PT-ers (I personally would never work here for PT, but that's just me)
** The Management Staff is bombarded with info 24/7, so much so that the branches are at a complete disconnect with the HQ at times.
** Turnover is VERY bad in the branches. It's sad but it relates to miscommunications, laziness, and quite frankly, HR - they need to start hiring more ambitious, outgoing, sales people. Not introverts... no one wants to see a shy Sally in a branch... PCU is going through a learning curve type transition at the moment, and I have faith that soon HR will begin to hire more adequate folks and attempt to keep them longer.
** No Company Wide events. They do a bulletin event that they try to pass off as fun - it's not... lol. But it is informative. They used to have a big ball each year, they cut that saying it was budget - it wasn't, we're doing just fine. Hoping they bring back events to boost morale as many people here are disgruntled lately.

Advice to ManagementAdvice

Push for team building events. Hire outgoing sales-oriented folks (worry less about credit and background... we don't pay enough to be that picky!). Keep staff longer than 1-2 years, that's barely enough time to be fully trained - we have a lot of products and services and we need knowledgable employees. And lastly, keep in your mind that a happy employee is the best possible sales person and PR you can have for PCU. (Like me!)

Recommends
Positive Outlook
Approves of CEO

12 Other Employee Reviews for Provident Credit Union (View Most Recent)

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  1. 2 people found this helpful  

    Unethical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Provident Credit Union full-time

    Pros

    Good credit and financial services benefits as well as healthcare

    Cons

    Compnay tries to act like they are a fortune 500 company and can't understand why they can't compete with the BofA's Chase and other similar companies. From the top down, management manages by fear, they never support you (regardless if you perform your fiduciary responsiblities in the best interest of your staff and the organization as a whole). Seems like HR and executives are blind to what happens within their branches or turn a blind eye. Huge turn over rate at the branch level and when you ask your direct manager for help it is sometimes look at as a challenge tot them or they question you back - because they don't know the answer themselves. Career opportunities for advancement do not exist.

    Advice to ManagementAdvice

    Wake up!

    Doesn't Recommend
    Negative Outlook
  2.  

    Supportive management and excellent work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA

    I have been working at Provident Credit Union

    Pros

    Easy to do business with. Voted b est credit union to work for every year.

    Cons

    Compensation could be more competitive

    Advice to ManagementAdvice

    Thanks for the continued support and guidance!

    Recommends
There are newer employer reviews for Provident Credit Union

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