Provident Funding

  www.providentfunding.com
  www.providentfunding.com
There are newer employer reviews for Provident Funding

 

Great opportunity to learn and develop skills, but expect long hours and unrewarding compensation

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Provident Funding

Pros

The people are great and you learn a lot from upper management and just by working in general in this company. It is easy to move up if you are hard working and demonstrate the capacity to take on more. They do acknowledge leadership capabilities and will work with you to further develop your career.

Cons

Benefits are lacking and you work extremely long hours.

Advice to ManagementAdvice

Allow more holidays then what you are currently offering.

Doesn't Recommend

85 Other Employee Reviews for Provident Funding (View Most Recent)

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  1.  

    A job with no personal development or satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Servicing Representative
    Former Employee - Servicing Representative

    I worked at Provident Funding

    Pros

    Really easy to get hired
    It's a job that pays money
    Not expected to work overtime, you work exactly what you are paid for

    Cons

    Training:
    Although the web site promises extensive training, in reality the training lasts only a week. Of that week only a day is spent on the actual phone. This is a very insufficient amount of training especially since the customers are mostly dissatisfied and call up with complicated questions that were not part of the training. This is a huge problem for the company, because customers that call in are usually in a lot of trouble with their mortgage and don't have the patience to hold while a new rep is talking to a supervisor over an online chat to get the answers.

    Office:
    A gray building where I was given a broken chair, a 50 year old metal desk and a cracked computer screen. There are no office perks, the company provides the bare minimum for the employees.

    Management:
    Unfriendly from day one. No introductions or first day lunches, you are put in your seat and expected to start working from the minute you walk in.

    Work:
    Very depressing line of work as mainly dealing with people who are on the verge of losing their house and are seeking helpful answers that Provident doesn't provide. Expected to be exactly on time, get in trouble for being a minute late. Constantly pressured to rush through phone calls and not give customers complete help.

    Overall this is not a career, it's just a job that pays money. There is no personal development or satisfaction or career. You are just a barrier between the angry customer and the management.

    Advice to ManagementAdvice

    Treat employees with some value, a nice office chair can go a long way. Hire more reps so that each rep can be more helpful to customers. Provide more training so that new hires know what they are doing, instead of just throwing them in to angry customers. Create some value, there are more things to running a business than just making a profit.

    Doesn't Recommend
  2.  

    A recent college grad learning about corporate greed, disrespect, and unfairness.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Mortgage Professional
    Former Employee - Mortgage Professional

    I worked at Provident Funding

    Pros

    You quickly become a self-starter because no one teaches you anything.
    You learn to tolerate disrespectful managers/supervisors and micro-management.
    You learn to protect yourself against unfair treatment.

    Cons

    NO BONUS, NO RAISE AT ALL NO MATTER HOW HARD YOU WORK.

    Senior management consists of the family of the CEO. No opportunity for anyone else to be promoted.

    Senior management do not need to come to work, but if an employee is late for 5-10 mins, he/she will be in trouble.

    Poor employee benefits.

    Advice to ManagementAdvice

    Treat employee with respect and fairness.
    Improve employee benefits.
    If you do not take advantage of the employees, they will not take advantage of you.

    Doesn't Recommend
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