Public Service Credit Union (Colorado)
1.9 of 5 8 reviews
www.pscu.org Denver, CO 150 to 499 Employees

8 Employee Reviews (View Most Recent)

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Member Service Representative

Member Service Representative I (Former Employee)
Denver, CO

I worked at Public Service Credit Union (Colorado) full-time for less than a year

ProsThey are always losing people, so plenty of opportunity for full-time/overtime.
Benefits are available for full time and part time (though they are pretty unaffordable for part-timers).
Paid time-off, including holidays and the occassional day in the winter when it is too snowy to open.
Coworkers are awesome and supportive, even though it isn't their job to support you.
A lot of opportunity to move up, good place to go to get some banking experience.
Regular hours, Sundays off.

ConsOne of the lower-paying credit unions by at least $2 an hour.
They do not give raises, only incentives that do not pay much ($70 if you complete 12 appointments, 6 loans over $2,500 closed, have less than $10 outage, and less than 3 check errors per month; $30 for each loan closed after your initial 6 per month. No one in my branch or half of the other branches ever made the goal).
Incentives are extremely limited and there is always a way they can get out of giving you credit for referrals/giving you incentive pay (only loans over $2500 count, no first mortgages, no credit cards, no ODLOCs; some branch managers will allow you to claim walk-ins for credit while others won't).
Extremely understaffed/extremely stressful.
Management usually plays the role of a teller or financial consultant instead of completing management tasks or helping members.
Management holds tellers back from moving up because they do not want to lose their frontline.
Members know that if they are rude enough and complain enough, management will just bend over and give them what they want and throw you under the bus (especially in regards to cash withdrawals without proper ID)
Huge lack of communication between and within departments.
Bank-like attitude towards members despite promoting a community, credit-union feel.
You end up doing work far beyond your description since management/other departments will drop the ball otherwise.
Management will ignore or deny time-off if you are sick due to being consistently understaffed.

Advice to Senior ManagementOffer employees realistic incentives so they don't get burnt out from making numerous appointments per day and bringing in revenue with no reward.
Communicate and be clear with employees and members on policy.
Stand up for employees who follow policy correctly and make sure management makes themselves available at all times. Many unsafe things go down in the branch (like conducting transactions and giving information without IDs) because employees do not want to be yelled at and harrassed by members and then have no support from management.
Keep an eye on branch management to make sure they are doing what is best for the company (moving qualified people up, etc.) and not just what is easiest for them (hold people back because they excel in their current position). Also be on the lookout for unprofessional attitudes between management and employees.
Provide the opportunity for a raise, especially after passing assessments and reaching goals.
Hire an adequate amount of people so chaos doesn't ensue as soon as one or two people quit/take time off.

No, I would not recommend this company to a friend

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Very appealing yet frustrating at times

Anonymous Employee (Former Employee)
Lakewood, CO

I worked at Public Service Credit Union (Colorado)


Pros: Great people. They go out of their way to hire quality people who understand their roles and are enthusiastic about the… Cons: As much as is pushed about promoting from within, those promises were rarely honored. People with experience and knowledge and the will to do the… Advice to Senior Management: Use the people you have to promote. They know your clients better than anyone you can bring from the… More

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A Joke

Member Service Representative (Former Employee)
Denver, CO

I worked at Public Service Credit Union (Colorado)


Pros: Good experience for employment elsewhere. Cons: No one knows what is going on, the communication between management and the rest of their employees is HORRIBLE. If you ask 5 people the… Advice to Senior Management: Be less like a bank and more like the credit… No, I would not recommend this company to a friend More

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