There are newer employer reviews for Public Service Credit Union (Colorado)

 

Horrible

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Information Systems in Denver, CO
Former Employee - Information Systems in Denver, CO

I worked at Public Service Credit Union (Colorado)

Pros

Good experience to take elsewhere. Multiple locations so likely the commute would be doable for most people.

Cons

Poor leadership. My boss is completely incompetent and has no leadership skills. His bosses are no better. Executive management does not care about their employees.

Advice to ManagementAdvice

Hire competent leaders. It will have a tremendous effect on your staff.

Doesn't Recommend

12 Other Employee Reviews for Public Service Credit Union (Colorado) (View Most Recent)

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  1.  

    A great organization to work for, but always room to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Service Consultant in Denver, CO
    Current Employee - Financial Service Consultant in Denver, CO

    I have been working at Public Service Credit Union (Colorado) full-time (more than an year)

    Pros

    It may seem odd, but you need to have passions to work here. Passion for people, for helping them, for their best interest. At PSCU, members come first. When you can really, truly believe that, and not just make it about a paycheck, THAT is when the bottom line is met. The base pay is excellent, the yearly bonus is quite nice for Christmas time, and the benefits are so much better than anywhere I have ever worked.

    Cons

    Different personalities working together in one department every day can, and will inevitably cause drama. Communication across the credit union is an issue. Everyone seems to have a different answer. It's not that PSCU upper management doesn't try to be consistent; but it takes more than a PSA or update to our Intranet to make sure we are all on the same page, literally.

    Advice to ManagementAdvice

    Support the branches! We are more or less forced to deal with a lot of things that should be handled by back office. We are the face of the credit union and we need your support to be successful. Communication is vital among management and staff. Listen to your employees' needs, wants, goals, and help them reach those!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good people in General

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative I in Denver, CO
    Former Employee - Member Service Representative I in Denver, CO

    I worked at Public Service Credit Union (Colorado) as a contractor (less than an year)

    Pros

    -I myself did have a good experience at the Credit union, but it was mostly because I was in a good department. I happened to be covering for women on maternity leave, and when she came back my contract ended.
    I happened to have a good boss; and for the most part I appreciated what she did, as well as the time she took out of her busy schedule to meet with our group to explain to us our latest assignments. I hope the customer membership relations group is doing well, as they are underappreciated for the amount of work that they do. Not to mention, their patience in training somebody new.
    I was happy when my contract ended as I knew that there were issues both with my own training as well as my receptivity to learning something new in a timely manner.

    Cons

    - A lot of micromanagement.
    -they have no problem speaking poorly of their employees behind their backs but in front of other employees.
    -Even during interviews, I have seen managers walk out of the interview, laughing about the interviewee. Saying such things as “and she thought she would get hired?”
      -Multiple individual’s complaints of customers, for different reasons. This goes to prove that either customers are irresponsible, and or/ the credit union itself practices is not that different than a regular bank.
     Credit Unions as much as they claim to be different from other banks, are really just hiding underneath this name, to sound as they are working for the community, in some way shape or form. If you have any doubts as to what I am saying please just look at your fee schedule, and ask yourself how much different those rates are then a normal bank (you’ll realize they are actually not that different.

    Advice to ManagementAdvice

    We'll my advice to management would be to simply make sure that if you are going to speak Poorly; of an employee right after they have been interviewed or just got out of training class make sure you don't do it in front of the men's bathroom. As the old saying goes “walls have ears".

    No real advice for the group that I worked for (member relationship services). I myself would have been a lot kinder in reversing some of the fees that seemed dignified. It’s a shame, when people lose money that they work hard for to banks (any bank), in any way shape or form.
    It was a situation that I knew would end; and I do appreciate the time that I got to spent there. Although expectations seemed to be unrealistic to a certain degree: e.g.: “call everybody who has fraud on their card”; would drive anybody nuts.
    I knew that the department was simply doing what they could with a small staff (and was probably under budgeted). As I was leaving I did hear that the bank did finally acquire a Fraud monitoring department, (which they definitely needed). Again, I hope everybody in this group is doing well.
    They know who I am...

    Recommends
    Positive Outlook
    No opinion of CEO
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