There are newer employer reviews for Public Storage
There are newer employer reviews for Public Storage

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Overall this job is good.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Public Storage

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

The pros of the job are that they compensate pretty good in my opinion for what they ask you to do on the job.

Cons

The cons of the job are that they are very micro managed. Coming from a retailer that gave more freedom to impact the business this has been a negative.

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  1. Helpful (4)

    Stagnant organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX

    I worked at Public Storage full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Limited flexibility in setting your own daily agenda and how you want to accomplish it.
    Small team focus on someproperties with 2 person team.

    Cons

    extremely MICROMANAGED to the point where it effects operations and a personal selling approach (I am under the impression that this is more under regional discretion than the company at whole).

    Management out of touch with operations.

    Incentive offerings are near unnatainable and very undercompensated. PMs bring in all the $$$ and yet bonus DMs receive a bonus metric almost 5x this amount. Not very encouraging to say the least.

    Advice to Management

    Do away with scripts (minus superstart/ key areas). Employees are incapable and more often than not have a selling or CS background, that is why they were hired in the frist place right? Show some confidence in them.

    To recruit top quality candidates and RETAIN current managers offer higher compensation and benefits (this is an issue as turnover rates probably average around 2 years by rough estimate). Local and regional competitors have base salaries 37% higher, just reflects the overall energy surrounding the company, the corporate culture, employee satisfaction and most importantly the overall health of the company...

    Utilize Local Managers to assist DMs (basically as DM support). Often many DM duties were shrugged to PMs (auction prepartions, invoicing, paperwork, lock cuts, calls made... I heard from a PM in Chicago that their DMs even make missing lock calls?!). A proactive DM makes an impact on their team and sets the tone! This would also offer an opportunity to stay with the company and retain talent.

    Change the title from Property Manager to Leasing Consultant, more professional and attracts a different scope of candidates

    Invest in your current properties. Yes spend some $ annually for aesthetic changes, painting, repairs, renovate the office. I worked some properties that I felt were just being let go and repairs were repeatedly noted and put off. If it is a state beyond repair just sell it then it makes little financial sense on a long term basis...

    DO AWAY WITH PROMOTION RESTRICTIONS FOR CURRENT CUSTOMERS ****. This is an aspect that makes absolutely no sense. You are receiving additional business from a qualified customer that has been making payments, why penalize this?!

    Offer 15-20% merch discount at time of leasing. Will show noticeable results in merch sales. A few local competitors do this.

    Drop price of locks. at least keep it 13.99. 17.99 is just ridiculous and the consumer knows this.


  2. Call center - well run -- kinda depressing.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Public Storage

    Pros

    It was a simple job, low level. Corporate structure seemed solid, promotion and training equally so.

    Cons

    any cons were on the technology side -- but I'm sure that's all changed by now.


There are newer employer reviews for Public Storage
There are newer employer reviews for Public Storage

See Most Recent

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