Public Storage

www.publicstorage.com
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2 people found this helpful  

Customer Service Representative

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Gilbert, AZ
Former Employee - Customer Service Representative in Gilbert, AZ

I worked at Public Storage full-time (less than a year)

Pros

Very laid back company, no real customer service/people skills required- rudeness and giving customers the run around is the norm and quite expected.
Bagel Fridays
Free coffee
Casual dress
Not many rules - cell phones are fine on the floor

Cons

Hours are cut drastically, with mandantory time off to the extreme - I was hired for fulltime and would work an average of 18 hours per week. always potentially losing benefits, If ethics are important to you - this isn't the place for you, Also if you are looking to truly provide customer care, you won't have that opportunity at this company. It's hard to give a customer the impression that you care or build any kind of company cofidence/rapport while advising them of a $20 phone pay convenience fee (just one example).
I saw no advancement opportunity, at all.
Poor queue volume control - either way too busy or no calls for up to 35 minutes - no middle ground

Advice to ManagementAdvice

Be more upfront about what you are truly offering potential employees.
A lot more emphasis on ethics and doing the right thing.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

382 Other Employee Reviews for Public Storage (View Most Recent)

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  1.  

    Great job, but not for everone.

    Current Employee - Property Manager in Chicago, IL
    Current Employee - Property Manager in Chicago, IL

    I have been working at Public Storage full-time (more than a year)

    Pros

    I was lucky to get an apartment so quick. It has been great living rent free.
    Working alone with no one breathing down your neck.

    Cons

    Lots of pressure to perform, low pay, work every weekend, work with unreliable people who call off to much. Dealing with people who have lost there belongings.

    Advice to ManagementAdvice

    Better bonus program.... Higher wages...

  2. 1 person found this helpful  

    Waste of 4 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Resident Property/Manager in Houston, TX
    Current Employee - Resident Property/Manager in Houston, TX

    I have been working at Public Storage full-time (more than 3 years)

    Pros

    Work alone and run property

    Cons

    Small Bonus, Small Pay.. No Security!!!

    Advice to ManagementAdvice

    Stop cheating your tenured employees and paying new employees more..

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Public Storage

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