Public Storage

  www.publicstorage.com
  www.publicstorage.com
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3 people found this helpful  

Not a great place to work.....anymore

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - District Manager
Current Employee - District Manager

I have been working at Public Storage full-time (more than 5 years)

Pros

Decent Bonus structure and stock options

Cons

There is no balance between work and life. You are on call 24 hours a day and expected to look at your phone every 30 minutes to make sure you did not miss a call, text or an e-mail. Regional Managers expect responses to emails even on Saturday & Sunday or else you get a terse call about staying in contact.
Regional Manager continues to add to the workload with no consideration for family or time off. Micro Managing and overriding DM decisions only to them hold DM accountable for the outcomes of their choices. Management promotes and demotes with no rhyme or reason behind their decisions, so much for open communication

Advice to ManagementAdvice

Let your DM's manage the business with balance this is what you hired them for.

Doesn't Recommend
Positive Outlook
Approves of CEO

356 Other Employee Reviews for Public Storage (View Most Recent)

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  1. 1 person found this helpful  

    Some good, mostly bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Public Storage full-time (more than an year)

    Pros

    Work Hours, Good mix of duties, co-workers, the customers.

    Cons

    Cons: Ridiculous scripted presentations that turn the relationship between the manager and the customer robotic and non-personal. Also, being coached to be deceptive on the phone when customers call in for rates and their charges wind up being nearly double what you originally told them, and then have to explain and risk losing the customer because they feel they have been lied to. ( heard this from the mouths of MANY customers in the past) The pressure to sell locks and insurance and how they put out reports that show how everyone is doing, pitting managers against one another and creating drama and unnecessary rivalries. The mark up on their merchandise is outrageous! No room to move up. Just before leaving, I found out that the company only promotes within among the property levels. Property Managers cannot advance to District Managers, even though they are the best ones suited for the job. Their bonus system is a joke and changes to meet the companies needs and is really no benefit to the employee so that very few people bonus (but I bet all the corporate levels bonus, huh?) The customers, for the most part, are wonderful and made this job bearable and tolerable. Working in all areas and meeting different kinds of people I found few who were completely rude. District Managers also could give a rats behind about their employees. They are only out for themselves and could care less about their employees. They also make inappropriate, off-handed comments about work that is not done to all their employees, especially when it requires two people that day and often the properties are single-covered and busy. There is also blatant, rampant favoritism as well and this again causes drama and unnecessary resentment between co-workers. The pay is also a joke. All property level managers and relief managers are seriously underpaid for the jobs that they do. Instead, the pay goes towards the upper management and to corporate. The office hours are decent but where all their competitors are closed on sundays, they are open. Many employees would gladly work an extra half an hour to an hour per day in order to have sundays off. Overall, it is a company that is out for itself and itself alone. Their employees are treated like they are expendable and made to feel that way. The only ones that appreciate anything are the customers.

    Advice to ManagementAdvice

    Care more about your employees! Pay them what they are worth!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Complete Joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relief Manager in Dallas, TX
    Current Employee - Relief Manager in Dallas, TX

    I have been working at Public Storage full-time (more than an year)

    Pros

    Working Alone, Balance of Outside and Office Work, Decent rapport with most co-workers,

    Cons

    No Chance of Internal Promotion, Lack of empathy and respect from most of the Direct Supervisors, Lack of salary competition against rivals, Lack of Customer Service abilities from other managers.

    Advice to ManagementAdvice

    Actually show you care by giving all of the field property managers a realistic pay increase. Make the face to face contact more personable, instead of the feeling of being completely robotic towards customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Public Storage

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