Public Storage

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297 Employee Reviews (View Most Recent)

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  • Culture & Values
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3 people found this helpful  

Little growth opportunity, insulting annual raises, crap bonus and cheap district managers

Associate Manager (Former Employee) Orlando, FL

ProsI genuinely like the work, but am only surviving because I own my home. The compensation (compared to the high level of performance they require and continued mental abuse received from supervisors) is insulting. Pride prevents me from delivering anything less than my best, and that must be what they're counting on.

I enjoy dealing with my customers, although corporate continues to lose long term patrons because of regular rent increases (with no ceiling) and skimpy property maintenance. It's all about shareholder profits and executive bonuses, apparently. They couldn't care less about the customers (or employees). We at one time had bonuses for keeping property above goals. Now they have made it that only 40% or less employees can qualify to receive any incentives, plus our PTO is designed to stay at under 40 hours.

ConsMy experience is that DM's are spread too thinly between multiple locations and can't handle the work load. It's been far too long since they ran their own facility, if they ever did, and all they see now are numbers and how to line their own purses. Mine has extremely poor people handling skills, and will quickly throw a devoted employee under the bus to make them look good and fulfill their own self-serving agenda. They show very little respect, and belittle and talk down to employees regularly. They rarely praise you for a job well done, but regularly offer harsh criticisms based on ever changing 'policies' and mistrust through scathing emails, unrealistic audits, secret shoppers, spy cams, and recorded phone calls.

Advice to Senior ManagementTeach your District and Area Managers to respect their workers, quit micro-managing, allow your General Managers to make their own decisions, and then stand behind them. I am a hard working, honest, employee that works with integrity. My customers love me. My facility is run professionally. My supervisors treat me like a child and show no trust, confidence or loyalty. I've been successfully running this facility for more than 8 years and still have to explain myself and cover my butt daily.

What General Manager in other companies has NO say in hiring, firing, purchasing supplies, daily decision making, or is even permitted to contact their corporate office personnel without going through their DM?

The company has done very well financially, and is experiencing all-time high occupancy levels. General Managers and Managers have accomplished this in spite of poor leadership by their immediate supervisors and near poverty compensation. Give credit where credit is due. Stop spending millions on senseless aquisition of competing small self storage properties, unnecessary office remodeling, and computer upgrades that don't work, and pay your employees that run the field (the ones that your customers deal with every day) what we deserve. Then trust us to do the job.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    5 star reviews are fake

    Manager (Former Employee) Houston, TX

    I worked at Public Storage full-time for more than a year

    Pros: none company is going down hill Cons: Upper management take away pto and bonus yes we know we are not stupid . you have to know 20 scripts word form word or… Advice to Senior Management: stop treating employees like crap stop cutting pto also close early on some holidays we have family too investigate dm's with high turnover stop… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Nerve Wracking

    Property Manager (Former Employee) Las Vegas, NV

    I worked at Public Storage full-time for more than 3 years

    Pros: Public Storage is a good place to learn the business of storage. No late hours.… Cons: Workers are not promoted beyond property manager. Upper management are hired outside the company and most have never… Advice to Senior Management: Let people be themselves instead of robots with scripts. … No, I would not recommend this company to a friend More

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