Publix

  www.publix.com
  www.publix.com
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Customer Service at the storefront

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Pembroke Pines, FL
Former Employee - Customer Service Representative in Pembroke Pines, FL

I worked at Publix part-time (more than 3 years)

Pros

Young individuals can learn valuable lessons and skills from this job especially like organization, tolerance, loyalty, and customer service.

Cons

Management is not the most organized and the continuous change in the customer service managers is difficult to deal with.

Advice to ManagementAdvice

The managers should communicate more with each other and focus more on their job instead of casually talking with one another.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

1369 Other Employee Reviews for Publix (View Most Recent)

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  1.  

    i have lean a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deli Associate in Savannah, GA
    Current Employee - Deli Associate in Savannah, GA

    I have been working at Publix full-time (more than 5 years)

    Pros

    it is ok to work at

    Cons

    the manger dont care for you as a person

    Advice to ManagementAdvice

    work with the people and get to know then as a person

    Recommends
    Disapproves of CEO
  2. 1 person found this helpful  

    Employees are not machines.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Staff in Tampa, FL
    Former Employee - Customer Service Staff in Tampa, FL

    I worked at Publix part-time (more than 8 years)

    Pros

    Ummm....job security.
    Meet many people, briefly.

    Cons

    Note on the pros: (You can not get fired for most any reason...though they will cut your hours serverly if they want you to quit)

    Schedules are not consistent...at all...with no checks in the computer that designs your schedule to prevent you from leaving at 11PM one night, and opening at 6AM the following morning.
    Tasks are distributed despite seniority, or skill, or even job class. If you are in the fancy uniform to work customer service, get out and sweat outside getting carts because you are a bagger for the next hour.

    I can only summarize, we should not be machines for $8.50/hr handling $15K+ of money every day....it's just absurd.

    Advice to ManagementAdvice

    Persons in the customer service should not just be any person that wants the job when it's need. If there is a shortage wait for proper staff to fill the void; in the long run greater employee moral would be expected

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
There are newer employer reviews for Publix

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