There are newer employer reviews for Purolator Courier

 

Good experience and would recommend

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Team Lead  in  Moncton, NB (Canada)
Current Employee - Team Lead in Moncton, NB (Canada)

I have been working at Purolator Courier full-time for more than 10 years

Pros

great pay, good benefits, good people

Cons

not too much opportunities for advancements

Recommends
No opinion of CEO

41 Other Employee Reviews for Purolator Courier (View Most Recent)

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  1. 1 person found this helpful  

    Hourly pay good, hours so/so. Fast paced - a lot expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sorter
    Current Employee - Sorter

    I have been working at Purolator Courier

    Pros

    From not bad starting wage up to good wage after 2 years.
    Benefits pretty good.
    Some chance for advancement to other positions.
    Weekends off.

    Cons

    Depot too small and in poor shape; equipment and even some vehicles often falling apart. Maintenance and vision are often four letter words with this company.

    Like most places crap flows downhill; be prepared to try to cover your own ass especially if you are near the bottom of the totem pole. Little concern or attempt to improve conditions and processes; more emphasis on who to blame despite all the b.s. management says about "teamwork".

    Employee hours are cut when things slower; no sales team or anyone else used to help get more business. Split shifts can be exhausting.

    Everyone making sure their "stats" are good from managers on down. Shortcuts taken to make "stats" look good creates more pressure and work for those at the bottom.

    Pressure to make up time for things beyond your control (ex. late trailers, scanner errors, etc.)

    Many payroll errors due to management's "mistakes". No real consequences for management knowingly doing things they aren't supposed to. Employees can be written up, management can't. No consequences financial or otherwise for screwing over employees on "mistakes".

    Hiring and employee replacement process has to be first done through another city. Questionable choices made on their 'weeding out' process for resumes and a slow process in general. Also, lack of planning when management knows certain employees are on holidays or are going to be away.

    Grievance process sucks. If your union rep. doesn't file the proper paperwork and quickly send it away you will automatically lose your grievance. If appears you are not allowed to directly file these forms yourself.

    Advice to ManagementAdvice

    More concern for how the whole process is working and less on "stats" that can be fudged.
    Most shortcuts just lead to more needless rushed half-assed work done. Often with extra "handling" of freight.
    While management is spouting "teamwork", they are usually creating an atmosphere of everyone take as many shortcuts you can get away with, do a job at the minimum standards, and be sure to cover your own ass, and help out others only when it somehow benefits you.

    Better maintenance of vehicles, better design of warehouse with more space. Customer service suffers due to lots of pressure on the people doing the actual work (Sorters, Couriers, Front store staff). If you don't think drivers write up blue slips for apartments they don't slow down for never mind enter, and sorters don't throw freight you are living in a fantasy world. The AM crew is pressured to leave early without setting things up properly for the PM crew, some driver's don't take off items on their trucks they are supposed to because they know any blame will land on the Sorters. You can't even get a dust pan replaced that is barely held together with packing tape much less the bigger stuff.

    Have a system where management or someone can contact the receiver or shipper of packages to correct constant misdirects. For one example, a shipment to a large department store ends up at our depot time and again due to the same one letter error in the postal code. This creates the wrong province appearing on the label (one 3 provinces away); have to correct or black out the incorrect information. Similar problems occur with having just the wrong postal code (also, hardly anyone anywhere else seems to read the city on the label even if the package has gone back and forth several times - they must just look at the code or postal code only).

    Management and drivers sometime complains about sorter's missorts, yet load charts and the main chart is not even close to up to date. Should they care about every box getting on the right spot in every truck when there are gaps and misinformation on the main chart and load lists?

    Upper management reluctant to put money towards fixing/ maintaining depot because depot is supposedly going to expand or be rebuilt. Talk of this goes on for years. How about fixing what you have for day to day work now?

    When upper management makes their rare visits, should spend less time smoozing with depot managers and more time asking the real employees what can be done to make things run more efficiently. Even depot management should be doing this.

    Lastly, no one cares about Tom Schmitt's newsletters. If he wants to call everyone 'teammate' in his newsletters, how about he gives out some tickets and airfare to low level employees to all the cross country NHL games we see him pictured in his newsletters while he is "working".

    Recommends
    No opinion of CEO
  2.  

    Great....if your unionized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Unit Manager  in  Montreal, QC (Canada)
    Current Employee - Unit Manager in Montreal, QC (Canada)

    I have been working at Purolator Courier

    Pros

    great benefits, flexible hours, fun atmosphere and stability in the workforce. Fairly safe as far as security goes. Good place to work if you like to be challenged in outside the box thinking.

    Cons

    Middle management is treated the same or worse than the unionized employees. Minimum salary adjustments. Virtually no difference in salary to top paid drivers. Very little recognition unless your married to your boss.

    Advice to ManagementAdvice

    Respect your managers. Show them that the work they do is worth something. Recognize their hard work. Encourage your managers to continue their education, and let them take the time to go to school.

    Approves of CEO
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