Purple Communications

  www.purple.us
  www.purple.us
There are newer employer reviews for Purple Communications

 

Listen investors over customers is hurting this company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Rocklin, CA
Former Employee - Anonymous Employee in Rocklin, CA

I worked at Purple Communications full-time (more than 3 years)

Pros

They got many good American Sign Language and English Interpreters. They also had many good Deaf employees but they are suffer for Company's mismanagement.

Cons

Overspent terribly research and development. Even though employees made several suggestions and recommendations, CEO John Ferron and other executives chose to listen their investors over customers. They do not show the value of Deaf Culture.

Advice to ManagementAdvice

Listen Deaf customers as much as you can. Trust their advice. Do not act like you are superior to them in many ways.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

9 Other Employee Reviews for Purple Communications (View Most Recent)

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  1.  

    Good environment, good pay, questionable management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Technician in Rocklin, CA
    Former Employee - Customer Care Technician in Rocklin, CA

    I worked at Purple Communications full-time (more than 3 years)

    Pros

    Good pay, good environment. Hard to not fall in love working at Purple.

    Cons

    Management is hostile to innovation from entry level employees. Severe compartmentalization occurs often between departments. Management often doesn't know what they're doing.

    Advice to ManagementAdvice

    Embrace innovation regardless of where it comes from, allow 20% of employee time to be focused towards development of Purple-related pursuits of the employee's choice. Make a real effort to reduce department compartmentalization.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Employer of Choice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Interpreter in Oakland, CA
    Former Employee - Interpreter in Oakland, CA

    I worked at Purple Communications

    Pros

    Good salary. Center managers are generally great. Working vacation opportunities. By and large the best interpreters in the business.

    Cons

    Management does not understand the field. Management tries to run the workforce like they are easily replaceable rather than scarce. You cannot alienate the interpreter population and then replace them new interpreters of equal skill. There just aren't enough interpreters for that.

    Interpreters are only valued for what they can do with their hands up in a booth, not for other skills. Little to no chance of advancement for interpreters, unless they also have an MBA, regardless of their other degrees or contributions to the field.

    Advice to ManagementAdvice

    Right now it looks like Purple is getting back on the right track. It looks like they've scaled back a bit and refocused on providing good service with realistic goals in terms of work force and locations. A little respect goes a long way, treat your interpreters like you value them and they'll work hard for you. Don't act like you know more about the field than we do. Take our advice and counsel, we've been here a long time, we know what we're talking about.

    No opinion of CEO
There are newer employer reviews for Purple Communications

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