QHT – “good”

Pros

good atmosphere, friendly management. management is fair. 1 hour lunches rock. benefits are great. 401k plan is pretty nice. can learn alot here

Cons

no career advancement some employees have been doing the same thing for 10 years. lots of work to do and not enough people to do it

Advice to Senior Management

make techs more responsible for their screw ups instead of making the call center people the buffer and having them get yelled at by customers all day on issues they know nothing about