29 Employee Reviews (View Most Recent)

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Depends largely on your location

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Front Desk Agent
Current Employee - Front Desk Agent

I have been working at Quality Inn & Suites part-time for more than a year

Pros

Few employees, so it creates a family atmosphere. It's easy to talk to management about concerns and hours.

Cons

Not the nicest hotel in the world, so there are a lot of complaints from guests. Hours fluctuate a LOT so pay is inconsistent. There is no 'training program' aside from Choice University, which is honestly a joke.

Advice to ManagementAdvice

There needs to be a training curriculum that covers everything. Most learning doesn't happen until you've already made a mistake and have to fix it.

Doesn't Recommend
Negative Outlook

Other Reviews for Quality Inn & Suites

  1.  

    Comfortable nice place to work but disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  San Luis Obispo, CA
    Current Employee - Front Desk Agent in San Luis Obispo, CA

    I have been working at Quality Inn & Suites full-time for more than a year

    Pros

    Comfortable workplace environment. Relaxed atmosphere. Friendly coworkers

    Cons

    Disorganized and customers always complain

    Advice to ManagementAdvice

    Encourage tier management scheme and support or offer incentives for structure. i.e. Front Desk Manager or Front of house manager

    Recommends
    Neutral Outlook
  2.  

    This job can be either challenging or very boring.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quality Inn & Suites full-time for more than 3 years

    Pros

    The general manager is wonderful to work with, very patient, understanding, and it's a real pleasure to work with him. His cool, calm nature while dealing with unpleasant guests and or difficult situations really helps to set the mode for the personality needed to preform this job. He also stands up for his employees which is really refreshing.

    Cons

    The down side to this job is the pay, and no benefits.

    Advice to ManagementAdvice

    Provide your employees some benefits and increase the pay. I am having a hard time paying rent, bills etc on $8.00 per hour and have had only one pay increase in 2 years.

    Recommends
    Negative Outlook
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