There are newer employer reviews for Quantum Health

 

Great environment, job not so great

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Patient Service Representative in Columbus, OH
Current Employee - Patient Service Representative in Columbus, OH

I have been working at Quantum Health full-time (more than an year)

Pros

Everyone greets one another, not much drama, free food, nice people, 3 weeks vacation, 401k, vision, medical, and dental benefits. Expected to take 45 calls per day, which isn't bad compared to most call centers and it's not mandatory, but determines your raise, etc.

Cons

Expectations are too high. Expected to follow-up on things that you are not alloted time to do, nor allowed to do it off of the click. You will always have a never ending To Do list.

Advice to ManagementAdvice

No favoritism please!

Doesn't Recommend
Positive Outlook

5 Other Employee Reviews for Quantum Health (View Most Recent)

Sort: Rating Date
  1.  

    Great people and a great business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH

    I worked at Quantum Health full-time

    Pros

    great mantra of how to run a business

    Cons

    Starting to stray in various directions - seemingly without much thought

    Advice to ManagementAdvice

    Don't get too distracted by shiny people. Stay the course to the values that you put in place

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    It is what is is.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Coordinator in Columbus, OH
    Former Employee - Care Coordinator in Columbus, OH

    I worked at Quantum Health full-time (more than an year)

    Pros

    Free food, Jeans, give aways, lots of PTO and cool people to work with.

    Cons

    This company is great if you get past all the smoke and mirrors and realize this is just a call center like any other except your job is 100 times harder! If you did not work as a Bob Evans manager at some point in your life do not expect to be promoted. Also there is a test you need to pass by the end of training or you are fired they do not tell you that up front. After training if you do not pass your quality score with a 95% you are also fired. If you forget to ask for an email you loose 10 points and that makes a 90% right there and you failed the call. If you offer to transfer the call somewhere and you forget to do that at the end of the call its and 80% and you also fail.

    Advice to ManagementAdvice

    stop kissing the directors butt and do your own thing.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Quantum Health

Work at Quantum Health? Share Your Experiences

Quantum Health

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.