There are newer employer reviews for Quest Diagnostics

 

Pleasurable experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Quest Diagnostics full-time

Pros

I had a great immediate management team.

Cons

There were no concrete decisions. Some things were based on someone's mood.

Recommends
Neutral Outlook

495 Other Employee Reviews for Quest Diagnostics (View Most Recent)

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  1.  

    8 years of service with Quest, some unfair things, favoritism, hard to get time off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phlebotomist  in  Louisville, KY
    Current Employee - Phlebotomist in Louisville, KY

    I have been working at Quest Diagnostics full-time for more than 8 years

    Pros

    Were a couple of good supervisors that did care about employees. They had a hard time though and became aggitated with the call in's from employees, etc after a very short time. The benefits were really good for the most part. Paid time off wasn't bad but was hard to get and come by unless you had to call in sick. Uniforms were paid for (the number's were decreased for a few years at the decision of a supervisor, by her choice-for people on the front line- which made no sense) and then brought up to a week's worth within the last year due to a decision made by a newer member of head management- stating that it was "cheap" and "that needed to be changed immediately."
    A recognition program was put in place to give kudos to employees for their performance- this was just something that was not utilized hardly ever.

    Cons

    The salary was quite low for people with experience or who'd been with the company. Temp employees with less than 2 years experience were being hired on making $12,00 hr when someone with the company for several was just barely over $14.00. The excuse used was that uniforms were being paid for.
    Up until the new CEO took over and the blame on healthcare reform, the benefits were outstanding. With such small salaries to begin with and yearly raises not being much, it was a huge impact on employees to have to incur the extra impact of the medical costs from the changes made to the health plan.
    Getting time off work for plans or vacation became very difficult to come by.
    There was favortism with supervisors and some employess. Things that one employee would do would be alright and gotten away with while another would be written up or reprimanded for it. The work that an employee did, if covering one that was able to get time off, was very mediocre, done incorrectly-patient's suffering from mistakes for instance- and nothing would be done about it. This was a constant problem along with simple things such as paperwork, etc.
    The recognition from patients to supervisors went unnoticed, the employees did not hear much about these comments once this program was implented. The employees were supposed to gain recognition so earn points and gain rewards.
    The company kisses the rear ends of these offices that they have some of their employees in and they allow their employees to get treated in a manner that is not fair at times, they are treated mean and hateful- conditions that have been down right ludicrous! Putting the patient first is supposed to be their motto but it is more about putting the client first in some situations. Then their are other situations that the client is not happy with the employee that they have in their office and Quest doesn't do much about it. It's a catch 22 with this company sometimes. If an employee did stand up for themselves with a Quest client, they were often quicked out of the office, not to return. If there was a problem with how an employee's personality matched an office they were placed in and they were asked to be replaced, it may or may not be a problem. That depended on the employee involved and who their supervisor was. Some employees were quicked out of several offices due to their attitude with client staff or with the patient's at a particular office- they continued to maintain their employment with Quest. Then there were a few other employees who were removed from an office for on one or two occasions- for one of the reasons or a different reason -like personality didn't mix- and they were fired due to this. Hence. the favoritsm.

    Advice to ManagementAdvice

    Pay your valuable employees more money. Stop playing favorties among staff/employees. Become team players. When other employees aren't stepping up and doing their part- fix the problem and stop allowing it to continue! Recognize your employees, especially when you tell them you are going to do so!

    Neutral Outlook
    Disapproves of CEO
  2.  

    Good company, but no room to grow

    Former Employee - Teleinterviewer  in  Saint Louis, MO
    Former Employee - Teleinterviewer in Saint Louis, MO

    I worked at Quest Diagnostics full-time for more than a year

    Pros

    benefits and hours were good

    Cons

    no room to grow within the company, management showed little to no interest in the employees

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