Quest Diagnostics

  www.questdiagnostics.com
  www.questdiagnostics.com
There are newer employer reviews for Quest Diagnostics

1 person found this helpful  

Good Company, Good People but S..T..R..E..T..C..H..E..D

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Madison, NJ
Former Employee - Anonymous Employee in Madison, NJ

I worked at Quest Diagnostics full-time (more than 10 years)

Pros

The company has very high quality people who are committed to serving patients and a menu of services that can make a difference.
The culture is one of high jntegrity

Cons

Today, resources are stretched beyond their capabilities. Cost cutting efforts have gone too far.
The company is great at operations and cost cutting but poor at driving growth.

Advice to ManagementAdvice

Reduce the ratio of employees to Supervisors (particularly in the field).
Invest more in your people - it's a people business and that is what will deliver service

Recommends
Negative Outlook
Disapproves of CEO

562 Other Employee Reviews for Quest Diagnostics (View Most Recent)

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  1. 2 people found this helpful  

    Great company nationally...not so much in Colorado

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Service in Denver, CO
    Former Employee - Sales and Service in Denver, CO

    I worked at Quest Diagnostics full-time

    Pros

    Great lab services and results. Fantastically skilled phlebotomists. Many patient-focused folks in all departments. The people on the ground level are hard-working, service-oriented, collaborative, and very knowledgeable (and most have great dispositions!)...so are the upper levels but politics gets in the way.
    Great reputation amongst healthcare providers for timely, accurate results and responsive, effective customer service.

    Cons

    Management does not want to hear the truth when it comes to constructive criticism and customer-based solutions even if the intent is to create a better product/company...if you are not the constant pompom shaking cheerleader with the Kool-Aid mustache then you are out. Regional management wants a hierarchy of communication and access, wants to fit another industry's model into this one, and wants unwavering loyalty and respect although not yet earned.
    Also...compensation is low comparable to other companies and other related business areas.
    Colorado market and ops always seems to be the sacrificial lamb to gains attained for other Quest markets across the nation.

    Advice to ManagementAdvice

    My advice and feedback resulted in me be invited to see myself to the door so....

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Work in HTS side of Quest.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quest Diagnostics full-time (more than 3 years)

    Pros

    Work-Life Balance is good. They allow work from home.
    Learned a lot of new technology.
    Pay is OK. Vacation is OK.

    Cons

    Quest outsourced IT since it does not "make money". Now it is hard to get support from Contractor.

    Advice to ManagementAdvice

    Bring Surya back!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Quest Diagnostics

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