Quidsi

www.quidsi.com
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There are newer employer reviews for Quidsi

14 people found this helpful  

If you work in customer care, you'll be treated like you don't matter

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Care in Jersey City, NJ
Current Employee - Customer Care in Jersey City, NJ

I have been working at Quidsi

Pros

Pay rate is on the high end for customer care

Cons

It's probably a great place to work if you AREN'T in customer care. But if you are, expect to watch from the sidelines while the rest of the company gets all kinds of perks and benefits that you don't. Customer care operates 24/7 which means you can kiss holidays good bye. The "official" policy (which changes at the drop of a hat) is that every customer care rep has to work two holidays. Doesn't sound so bad until you find out that the holidays are considered the actual date of the holiday - for example, 4th of July fell on a Sunday, so if you are scheduled Monday-Friday, you didn't work the holiday. Monday, the 5th of July is the legal holiday for the rest of the world, and for non-customer care employees who all had it off. But if a customer care rep works that day, it doesn't count as one of your two holidays. You work the legal holiday AND you will get stuck working Thanksgiving and/or Christmas - yes, they will be open, but only Customer Care. The rest of the company of course has it off. And no, you don't get a comp day to make up for it. They make a big deal out of giving us things like bagel day and birthday cupcakes, but these are always scheduled at a time that's convenient for the non-CC employess. CC reps working nights or weekends miss out. The owners give a lot of lip service to how the company is one big happy family and brag how they know everyone's name. In reality, if you happen to come across one of them away from their inner sanctums, they both look away and pretend they don't see you. Vacation policy is lame, you get 2 weeks with no hope of earning more with seniority, and 6 sick/personal days. Health insurance is about average. Dental is awful.

Customer Care is overcrowded with people sharing desks - the rest of the co, of course, gets their own private spaces. And there's no hope of getting OUT of Customer Care once you're in - job opportunities are not posted internally, although the non CCs are forever getting promoted to director of something or other. If you see a posting on Monster and apply for it, you won't be acknowleged. CC reps with seniority are expected to train new hires and take supervisor calls without receiving trainer/supervisor pay if the managers don't feel like doing it themselves.

Horrible place to work. Stay away.

Advice to ManagementAdvice

Show customer care some respect. Give us the same perks you give your elite. Give us a chance to advance by posting internal job openings. Make us feel like we matter.

Doesn't Recommend

61 Other Employee Reviews for Quidsi (View Most Recent)

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  1. 3 people found this helpful  

    Poorly run organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quidsi full-time

    Pros

    Decent benefits since adopting Amazon's plans.

    Cons

    Safety in fulfillment centers is very poor. Turnover is high. Weak supervisors. Emphasis on hiring Ivy League grads who are very full of themselves.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Don't let the fun culture fool you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quidsi full-time

    Pros

    -The people you work with are truly unique and fun
    -The office likes to have fun with competitions and planned sports activities

    Cons

    -The work that you do counts next to nothing if you want to advance
    -Management has it in their heads that degrees from ivy schools are the way to go. If you don't have one then good luck trying to get an interview.
    -The office is like high school all over again. Lots of drama and the more popular you are in the office the more you're probably going to advance.
    -The pay is not enough since management keeps adding responsibilities without adding to your pay
    -The work is sometimes mind-numbing and repetitive
    -Temps are overworked and exhausted. Once they see you're used up you'll be replaced and the process happens all over again

    Advice to ManagementAdvice

    -Notice talent when it's presented to you

    Doesn't Recommend
    Positive Outlook
There are newer employer reviews for Quidsi

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