There are newer employer reviews for Quill

 

Quill is a very highly respected organization from my experience as an employee & from Quill's customers themselves.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - National Account Manager  in  Lincolnshire, IL
Current Employee - National Account Manager in Lincolnshire, IL

I have been working at Quill

Pros

Quill's highly-skilled sales leaders, fair/reasonable expectations from management, and most importantly, the fact that Quill is loved by many of their customers, very loyal customers, & has high % of customers would leave Quill, go to competitors and would come back to Quill. I was impressed.

Cons

A little low on the compensation

Advice to ManagementAdvice

Just 1 suggestion if you're on the market for a great CRM tool is "Salesforce"

Recommends
Approves of CEO

45 Other Employee Reviews for Quill (View Most Recent)

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  1.  

    By the book, but never read the book

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Inside Sales  in  Lincolnshire, IL
    Former Employee - Inside Sales in Lincolnshire, IL

    I worked at Quill

    Pros

    Great customers. Ability to work with national accounts. On-site cafeteria and great benefits, owned by Staples. Training has been extended by Staples. No longer sink or swim training.

    Cons

    Bases performance success on data from call reports- how long you keep a customer on the phone instead of sales numbers/service. Does not promote the best and brightest at Quill.com. Sales management is not qualified to lead teams (refereed to as Quillbillies). They manage on fear rather than respect and knowledge. It is not uncommon to have your job threatened as a "coaching technique".

    Advice to ManagementAdvice

    Hire management professionals that hold a degree in business or marketing. Train management how to handle sales so they can actually COACH teams. Currently, they are just time card trackers. Most have no idea how to sell.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Outstanding organization focusing on customer satisfaction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Electronic Media Customer Servide Representative  in  Lincolnshire, IL
    Former Employee - Electronic Media Customer Servide Representative in Lincolnshire, IL

    I worked at Quill

    Pros

    Provided new chanllenges and opportunities for growth while contributing to the success of the company.

    Cons

    Poor communication on policy changes.

    Advice to ManagementAdvice

    Think of the employees as people not just numbers.

    No opinion of CEO
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