Pros

The people you work with everyday. Within this large corporation there are a multitude of great employees trying hard to make the right choices and decisions to get the customer what they need. Almost every department in the company has a go to person that can and will make things happen.

Cons

The company is shriveling up and dying, and is targeting it's field forces as the key component to survival. In theory that makes sense since those are the people the customers see and deal with. In practice, the company is measuring minutia, and eliminating those who take a modicum of time to help actual resolve customer issues. The copper facilities are being overlooked and the technicians are the failure not the plant. Skilled technicians are being forced out, and newly hired untrained technicians are the norm - not the exception. Knowledge transfer from old to new personnel doesn't exist, the old are forced out - the new are forced to survive. These decisions are made at the VP level, and the supervisors have little or no input in the business.

Advice to Senior Management

Ignore your bonus targets. Enable your employees to succeed, by giving them the respect they deserve, and stop measuring minutia. Start trying to retain skilled and knowledgeable employees, instead of forcing them into retirement. Retain existing customers, as well as targeting new customers. Too many schools and government contracts are not even being bid on, for services we already provide them, because they don't equate to new sales. We are losing these contracts to cable companies... yes cable companies. Go back to directing your organization for growth, not riding your technicians to produce. Allow the lower management employees to evaluate productivity, not some ill conceived and poorly implemented and even more poorly communicated jobs per day quota that ignores common sense.