There are newer employer reviews for R.H. Donnelley

 

Good, Solid Starting Sales Position

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Account Manager  in  Arlington Heights, Cook, IL
Former Employee - Account Manager in Arlington Heights, Cook, IL

I worked at R.H. Donnelley

Pros

If you work at it you will be successful.
The people that you work with are all excellent. Everyone gets along well.
They have a very good sales training program if you have not been in sales before. If you have, you will find it a bit remedial, but you will be prepared to sell your products if you fully participate.
Advancement is usually by performance.
If you are average you will not have to worry about your job.
Great springboard into other sales careers. If you can sell this, you can sell anything.

Cons

Yellow Pages is a Dying industry
The internet programs that are sold are now behind the rest of their competitors.
The comp plan keeps going down, down. You will work harder for less money.
The new micro-management platform is awful and stifling.
If you are a performer, management will do everything possible to keep you in sales and out of management.

Advice to ManagementAdvice

Advance your systems. Stop trying to feed the sales force information that just isn't true. We all know that yellow pages are dying.
Do something to build back the trust of your customers.

No opinion of CEO

33 Other Employee Reviews for R.H. Donnelley (View Most Recent)

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  1.  

    Company going thru so many changes/unexpected layoffs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Collections  in  Overland Park, KS
    Current Employee - Collections in Overland Park, KS

    I have been working at R.H. Donnelley

    Pros

    The hourly pay is good. Don't feel micro-managed. Able to take off with no questions asked should something come up unexpectedly, such as car repairs, child's illness or some other emergency.

    Cons

    Bonus based on number of dollars collected, however the distribution of accounts are system generated. Some are at an advantage because the balances that are being collected on are higher so they stand a better chance of collecting a monthly bonus.

    Advice to ManagementAdvice

    This is very rare. Usually dead end.

    No opinion of CEO
  2.  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Executive  in  Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at R.H. Donnelley

    Pros

    This company offers great earning potential. You can earn over $100k with some hard work. Lots of recognition if you are a top performer. Nice incentives and bonus opportunities. Great company trips.

    Cons

    No respect for employees. You are truely judged by your numbers alone. The company is insensitive to the economy or any other factors that are out of your control. Sales reps are held accountable for customers who are delinquent due to financial hardships. Management expects you to collect money from customer by any means necessary. The atmosphere is very tense and you always feel insecure as if you could lose your job at any time. Even senior reps have no security and always feel on edge. Finally, there is a lot of nepotism.

    Advice to ManagementAdvice

    Treat your employees with sincerety and concern. Not like a machine where you are only interested in what they can produce. I believe reps will work harder if they know management is "in the trenches" with them .

    Disapproves of CEO
There are newer employer reviews for R.H. Donnelley

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