There are newer employer reviews for R.R. Donnelley

2 people found this helpful  

Lacking management, focus and direction.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at R.R. Donnelley as a contractor

Pros

I work in the Atlanta offices in Midtown. This place is called The Project Center. This was acquired by RRD in a few different deals and now is just kind of a red headed step child of the company. It mainly does print but has a little interactive department as well.

This place has a ton of contractors and very few full time employees. The best part, though, is if you find yourself as a contractor they will pay you to do what you want on downtime since there is a fear of you finding another position. Contractors stay here for years and never experience any real downtime.

Pay is pretty decent, they could afford more though.

Cons

Management is awful. They lack direction and any sort of real authority over the employees. Most of them are also stuck in their ways of how things are done which are completely outdated and sometimes just don't really make any sense.

The company as a whole seems to be afraid of change and moving on. When good ideas are presented by bright minds that work here, they quickly shun you and make you feel stupid for having such an idea. If they find some merit in it, they may take your idea and revise it to death until it's a bastardized form of what you were aiming for, which results in a poor project.

To win new business, they end up doing a lot of free work. There isn't much paid work. You will often times do work for companies as a concept. RRD will eat this entire expense and then deliver to the client. Once the client has the ideas, they take them to another company. This is a problem with managing clients.

Most clients have heard that RRD will give them whatever they want. In the middle of the job, most clients will come back and ask for extra things to be added when it wasn't in the original scope. RRD obliges and never re-estimates but just gives them the free revisions/changes/etc. It's ridiculous.

Most employees that are brought on as contractors usually don't have the skill set in which they are here for. There's no real test to get in, you just kind of tell them that you can do it and they take your word for it. A lot of people can get away with literally doing nothing and being an "air broker". They walk around, mess things up and pretend that they do things by shuffling things around or jumping from project to project but don't really do a thing.

Some employees who do actually try to do their job usually end up doing it wrong over and over or blaming other people about why their project didn't work out as planned.

No one takes responsibility for their actions. It's always everyone else's fault about why something they were supposed to do didn't work out.

Getting fired is really just not an option. You have to REALLY try to get fired which is a huge con. They keep people on forever who mess up job after job who don't try to get it right because there is really no consequence for screwing up. Some of these people who mess things up all the time just don't know any better and were in the industry forever ago and don't do any research into what's modern in today's industry. Some of them are just not very smart but play key roles in projects -- It makes no sense.

The people who have any sort of competence are usually given grunt work and aren't in charge of really anything, but are expected to do everything. They are the first to get thrown under the bus when something goes wrong. You frequently will have to pay the price for other peoples incompetence. If someone messes up, it affects your work schedule. You may have to stay much later after end of business to fix someone else's mistake. Often times, you will find yourself doing someone else's job. Some employees will actually ask you to do their job for them because most lack competence, are lazy or just don't care.

The problem is, is that this place is very team oriented, so when one person screws up it affects everything else taking place in the project. Most of the time the blame will come down on the person who touches the project last. Like I said though, you would never get fired. You could run down the hallways naked and probably not be let go here.

Project managers and management in general promise things to clients that we may not have the skillset for, the staff for, or are just downright not possible. You're expected to try to make things work in such a small timeline when they over promise, though. Even when you let them know your concerns, it doesn't matter. They have made up their minds and promised the client so you have to get it done. If you don't, you're viewed as the problem. This usually results in going over the budget by 10's of thousands of dollars that RRD will have to eat. It's amazing how they make any money whatsoever.

I've heard that the benefits are awful for full time employees and there is little to no annual bonuses. This leaves me with really no incentive to continue on with this company.

Advice to ManagementAdvice

Open your eyes and really look at who is contributing to the cause and who is taking the money out of your pocket. There are people who work here because they heard you can literally do nothing and still get paid. Keep people accountable who mess up over and over and make you consistently late on your deadlines. Let go of all the deadweight! They are not doing you any favors. This is a business, not a charity. Don't be afraid of change. We're supposed to evolve as a company. Listen to your employees that work their butts off and who understand the industry inside and out. Stop doing free work for companies who say they might be interested. Re-estimate jobs when a client says they want to add something. Stop throwing the people under the bus who actually keep you in business!

Doesn't Recommend
Negative Outlook
Disapproves of CEO

478 Other Employee Reviews for R.R. Donnelley (View Most Recent)

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  1. 2 people found this helpful  

    Flexibility vs mediocre benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Applications Developer in Glen Mills, PA
    Current Employee - Lead Applications Developer in Glen Mills, PA

    I have been working at R.R. Donnelley full-time (more than 8 years)

    Pros

    Hard work rewarded with better opportunities (depending on the right manager)
    Great and smart co-workers
    Flexibility (working from home, flex-time)
    Ideal atmosphere to learn

    Cons

    Worst health insurance plan and cost ever (high deductible plan, high paycheck cost.)
    Poor merit increase based on across-the-board rate (1%) instead of actual performance review.
    Miserable bonus ($300 discretionary)
    No 401K matching
    Lousy working environment (tables, chairs instead of professional cubicles)
    No formal training, everything is on-the-job, learn as you go.
    Non-existent HR (miles away in Detroit and New York)
    No recognition (5-year, employee of the month, etc.)
    No company-related events (Christmas party, summer picnic and outings, etc.)

    Advice to ManagementAdvice

    Make insurance plan competitive (co-pay plan, lower cost)
    Make merit increase based on actual performance review
    Improve bonus to salary percentage (not fixed amount)
    Have substantial 401K matching
    Invest in formal technical training.
    Have an in-house HR on every RRD location.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Overworked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at R.R. Donnelley full-time (more than 5 years)

    Pros

    Great benefits and great diversity in experience

    Cons

    Very low salary high standards and no consideration or appreciation for overtime and use of personal time as they have no boundaries

    Approves of CEO
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