3.7 of 5 454 reviews Kent, WA 5000+ Employees

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5 people found this helpful  

Great place to work, except for corporate management being out of touch with co-op member owners.

Part Time Sales Representative (Former Employee)
Boston, MA

ProsEveryone working there is an outdoor enthusiast and conversation with co workers is usually about their past or upcoming outdoor activities. Offers higher pay, benefits and discounts than similar retailers such as L L Bean. Examples are free life insurance, basic low cost health insurance and dental insurance for part time help, pro deals usally providing 50% off big ticket items such as Bikes, Kyacks, etc. Free annual bike tune up, ski tuning, and use of rental equipment. Promotes from within.. but must be clearly a team player to get a promotion.

ConsBeen a REI CO OP member for 40 years before working there and current management while increasing sales and profits is taking the co-op away from it mission without any imput from the member owners who purportly run the show. Going from providing good quality outdoor equipement that members want at good prices to becoming with quick markdowns more like a Marshalls for mostly women causal clothing labels. Mangers are team players and do not tell headquarters anything negative, like we are not carrying the right product for our area or what product we should be carrying.

Advice to Senior ManagementRemember that you are the nations largest co-op not a coprporation and develop a system ( and highlight it on the REI web site and in the catalogue) for what co-op member owners want REI to carry and then listen to and respond to what they say. Encourage direct feed back, not through their manager as is not the case, from every employee on what members tell them they want to see the co-op carry or not carry. Many, many long term co-op members told me that they did not like the changes in the types of causual clothing products e.g. dresses, skirts, blouses, etc being carried which was crowding out a bigger/better selections in clothing for outdoor recreation purposes. The can almost always get better prices on the casual clothes items now being carried at the discount stores.

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    • Work/Life Balance
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    3 people found this helpful  


    Customer Service Specialist (Former Employee)
    Lynnwood, WA

    I worked at REI

    Pros: REI was an amazing place to work. I definitely felt at home there. I have a BS though and found a higher paying job or… Cons: Customers return everything and sometimes you want to kill them… Yes, I would recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    too much gossip, not sophiscated

    Senior Markrting Analyst (Current Employee)
    Kent, WA

    I have been working at REI

    Pros: friendly, relax, open, fun, fun Cons: no career growth, manager is not competent, too much gossip,… More
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