There are newer employer reviews for REI

1 person found this helpful  

Don't expect to ever live off of this gig and you'll be fine

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at REI part-time

Pros

Prodeals! This is where you will spend 120% of your paycheck. Also, many of the customers are fun to talk to when they're not complaining about the premium prices.

Cons

Low pay, mind-numbing workload, and you get siloed very easily. The whole place is getting more corporate all the time, while still somehow managing to pay lip-service to co-op philosophies with a straight face. Finally, you have to deal with customers who exploit the heck out of the return policy.

Recommends
Neutral Outlook
Disapproves of CEO

514 Other Employee Reviews for REI (View Most Recent)

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  1. 1 person found this helpful  

    Great company and coworkers, but it's still retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at REI part-time (more than an year)

    Pros

    Discounts and Prodeals
    Coworkers to go out and do activities with
    Coworkers are always willing to help each other
    Coworkers become great friends
    Fairly relaxed working atmosphere
    No commission sales
    You help the customer learn and sell to fit their needs, budget, existing gear
    Flexible work schedules
    Learn a lot about outdoor products
    Management and supervisors are generally really nice people who are willing to work with your schedules
    Management will listen when and if you are interested in learning a new department (when there are openings... tell them before the next hiring period).

    Cons

    Selling memberships: It always feels awkward to insert "Are you a member" into your conversation with customers. It really is a neat benefit to the customer, but customers get annoyed especially when every sales associate they've talked to that day (or in their lifetime of shopping) asks this question. Some sales associates do a great job of not making this question seem out of place. Membership sales can effect your hours and your raise. It's the company's measurable performance goal for you as an individual.

    It is still retail, so you might seem like all you do is pickup and zipup jackets and clothing that messy people leave everywhere. You start to love the people who put away and zip up the mechandise they were looking at.
    Very rarely get an rude customer, but they do happen.
    Customer service deals with a lot of upset customers and some that take advantage of the company's return policy, returning "well-loved," not faulty merchandise that at times have been 5-10 years old. People return things that should be in their own garage sales, not REI's.

    Advice to ManagementAdvice

    Try adopting a store membership goal (as opposed to individual goals) company-wide or let frontline be the main questioners of membership status. Let hours of employees be based on hard-work, understanding of the product and personality with customers, not membership sales.

    There needs to be a huge shift in customer mentality on returns at REI. Customers think they can use the merchandise and return in when they are done with their activity, when it's worn out from use, when a family member dies, when they are sick of the color this season, when they lose/gain weight... it's ridiculous. There seems to be confusion and customers and employees need to be reminded that the return policy is there for faulty merchandise, poorly fitted footwear and merchandise that didn't perform as expected when used properly. It's honestly disheartening to see some of the returns come in and the reasons for them. I think it's a great return policy when used how it was intended, but it has really been getting abused. Think about offering a return price based on a percentage of years used or re-educating both employees and customers.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Over qualified doesn't even get you an interview???

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at REI

    Pros

    Great Gear great gear great gear!

    Cons

    HR department obviously doesn't hire anyone from the outside. You have to work their or no someone that does to get in the door.

    Advice to ManagementAdvice

    Don't advertise to the public if your not going to give them a chance.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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