512 Employee Reviews (View Most Recent)

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Operations Manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Manager  in  Kent, WA
Former Employee - Manager in Kent, WA

I worked at REI full-time for more than 8 years

Pros

Wonderful culture and great employees

Cons

Work/Life Balance is dependent upon the department in which you work. Varies greatly.

Advice to ManagementAdvice

Need better leadership, clarity and direction with major projects to ensure success.

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for REI

  1.  

    Great transition positions between other full time jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist  in  Reading, MA
    Former Employee - Sales Specialist in Reading, MA

    I worked at REI part-time for more than a year

    Pros

    For me, REI was a great transition job. It gave me flexibility in my schedule, giving me time to plan the next step in my career. The pay was sightly better than most retail jobs and the work environment is very positive. The shoppers tend to be well informed and the interactions all tend to be positive. They also have a good discount purchase program for the employees.

    Cons

    The flip side the schedule is that it changes every week. Days, then nights and always some part of a weekend. I didn't like having my personal time change every week. The is the stress placed on meeting goals for memberships sold - it's not that hard, but still a an issue when you don't meet your goal. It can also cause a problem when another employee feels that you scooped a shopper that they thought they had sold a membership to. They also employ the mystery shopper score system - so be prepared to be judged on your performance.

    Advice to ManagementAdvice

    Over all good management - I never had any issues.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    This is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Santa Monica, CA
    Former Employee - Sales Associate in Santa Monica, CA

    I worked at REI part-time for less than a year

    Pros

    Management maintains, and takes pride in, a very collaborative and supportive culture. Salespeople are not pressured to make sales. Instead, they are encouraged to sell to customers only what they will need, maintaining a long-term reputation of honesty and professionalism.

    Cons

    Some of the clientele can be bossy or like to show of their knowledge, but this is not too frequent.

    Recommends
    Approves of CEO
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