REI
3.7 of 5 454 reviews
www.rei.com Kent, WA 5000+ Employees

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2 people found this helpful  

One of the TOP companies to work for!

Sales Specialist (Current Employee)
Seattle, WA

ProsGreat work environment, fun co-workers, instant friends network, fun customers. I'm a shoe sales specialist, and I'm kind of a nerd about it. I love my co-workers, my customers and my supervisors. I love what I sell too. Really, you can't beat it.

ConsWith all retail sales environments, you have the occasional grumpy customer. In general, I think REI's customers are a lot more fun to work with than some at other local retailers. There's obviously the push to "sell, sell, sell," but that's expected. And honestly, I was once rewarded by my supervisor for convincing a customer NOT to buy a new pair of boots. Instead I worked with the customer's current pair until they fit correctly.

Advice to Senior ManagementIt is my understanding that the endorsement process was originally created out of the desire to provide each staff member an equal opportunity for success and advancement. The rumor is that historically management 'played favorites' with sales staff and looked to promote the people they liked best. From my perspective, I think the endorsement process has brought structure to the favoritism. I work part-time because I have another full-time position elsewhere. I am not personally invested in becoming endorsed, but I have been with the company almost 8 years and seen many good quality candidates get passed over while less leaderly individuals get endorsed, then hired, and then fired. I wonder how revising that program could/would/should encourage a more fair process that leads to greater success for employees and the company alike.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Could be better

    Anonymous Employee (Current Employee)

    I have been working at REI


    Pros: Employee discounts, flexibility, fun work environment Cons: Below average pay for a specialty retailer, policy inconsistencies from… Advice to Senior Management: Invest in infrastructure, it is difficult for most employees to do with their daily tasks with such antiquated systems and increase based pay, we are… Yes, I would recommend this company to a friend More
    • Culture & Values
           
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    10 year tenure, Full Time & Part Time

    Anonymous Employee (Former Employee)

    I worked at REI full-time for more than 10 years


    Pros: Far better than your average retail working experience. Most employees, even if they are somewhat transient, are happy to be working there as many… Cons: It is retail so there is some amount of transience among the hourly floor staff which can be disruptive, but… Yes, I would recommend this company to a friend More
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We Think It's Important to Feel Good About Where You Work People love working at REI because it's a place where you can be yourself, be heard and be respected while enjoying a work-life balance. Another reason is that… Full Overview

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