There are newer employer reviews for REI

 

Good option for retail work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Specialist in Houston, TX
Former Employee - Customer Service Specialist in Houston, TX

I worked at REI part-time (less than an year)

Pros

REI was a fun place for me to work in 2010. Between the great pro-deals, other benefits, and fun coworkers, it was the best retail position I've worked to date. The pay, while not amazing, was better than I had been paid in other retail positions. I also enjoyed selling quality products to people and REI's company values (i.e. educations, conservation, etc). It was a really great job for me at that time in my life, and I would generally recommend others to work there too.

Cons

Unfortunately, it's still a retail position, so hours can be all over the place. It can also be difficult to get on as a full-time employee, which can make it hard to support yourself with just 1 job. While I was there, the multiple systems we had to use for customer service were cumbersome and frequently very frustrating.

Recommends
Neutral Outlook
No opinion of CEO

507 Other Employee Reviews for REI (View Most Recent)

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  1. 1 person found this helpful  

    HQ is in state of flux. Will likely take a couple of years to re-establish clear direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Kent, WA
    Current Employee - Anonymous Employee in Kent, WA

    I have been working at REI full-time (more than an year)

    Pros

    Pro-deals. Friendly people. I don't want to write more.

    Cons

    Lack of leadership and direction. Turf battles

    Advice to ManagementAdvice

    Define roles and provide direction

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    An admiral business model transitioning towards who knows what...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at REI part-time

    Pros

    Great employee discounts, interesting coworkers and customers.

    Cons

    Virtually no training or oversight. Your product knowledge will not be valued. Wildly inconsistent schedule and hours, even by retail standards. The membership.

    Advice to ManagementAdvice

    You shouldn't compensate for the company's overall lack of direction with undue pressure on store management and staff to try to maintain overall market share. Every last person in the store I worked at was well aware that REI's talk of culture and values was an increasingly thin facade covering a lot of unease about the future.

    Doesn't Recommend
    Negative Outlook
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