REI

www.rei.com
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Working at REI was one of the best experiences, because of the environment and people that work there.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Specialist in San Francisco, CA
Former Employee - Customer Service Specialist in San Francisco, CA

I worked at REI full-time (more than 3 years)

Pros

- Great people
- Fun environment
- Wonderful place to work
- Good benefits
- Salary on par with other retailers

Cons

Not a lot of opportunities to grow in the company

Advice to ManagementAdvice

Some of the management should be better trained on how to deal with employees.

Recommends
Neutral Outlook
No opinion of CEO

543 Other Employee Reviews for REI (View Most Recent)

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  1.  

    live up to REI standard, work-life balance, fun and nice people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fremont, CA
    Current Employee - Customer Service Representative in Fremont, CA

    I have been working at REI part-time (more than a year)

    Pros

    smaller store so learn department functions pretty fast, relaxed and laid-back team who values teamwork and outdoor fun

    Cons

    smaller store, again, :) with less selections

    Advice to ManagementAdvice

    bring back smaller sized snow gear for specific demographic populations, not get rid of them.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Awesome co-workers and fellow employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist
    Current Employee - Sales Specialist

    I have been working at REI part-time (more than a year)

    Pros

    The coworkers are the best part. It's great to have a bunch of people passionate about the outdoors under one roof working together. The pay is decent, the benefits are good, and talking to customers about outdoor products can be fun. The management, though sometimes disagreeable, are all just human and it shows. Also, if there is ever any disagreement or issue with a customer, the managers almost always take the side of the employee. All of management has been where the rest of the employees have been, so they understand difficult customers and the stress of working the 'trenches' of retail. Definitely the best retail job I've ever had.

    Cons

    Irregular and inconsistent hours. One week you could have 32 hours, the next you could have 14. It depends on projected customer traffic. Hours are intentionally shy of full time for 80% of staff; maybe to cut costs for employee benefits. The management places a lot of importance on membership sales to evaluate individual performance, but never explicitly say so. Meeting or exceeding membership sales goals can get you favoritism; since you make the store/management you work in look good. They also seem selective on 'violations' to write up for certain favorites. IE: One employee gets fired for a certain violation, while another simply gets a talking to. The membership quota system creates a 'used car salesman' atmosphere at times and makes you feel cheap; it also creates an atmosphere of competition among employees which is not what I pictured REI to be about. The membership system also forces employees to try to sell a customer something they weren't looking for in the first place. There is an odd gap between management and employees (at least at my location), and some managers are hard to relate to. As with any job, there are managers I respect and will do what they ask, and others that I can't help but second guess and reluctantly do what they ask.

    Advice to ManagementAdvice

    Promote those that represent the REI mission statement over those that get high membership sales. Preserving the credibility of REI as a retail store with knowledgeable staff with integrity I believe is more important and better in the long run.
    Also, promoting those that have been around longer, receive good customer feedback, and is well liked with employees does better for company morale. A round of promotions that hire those with top membership sales leaves a bad taste in everyone's mouths. Many employees became disenchanted with the REI image and immediately started searching for other jobs.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for REI

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