512 Employee Reviews (View Most Recent)

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A great place to work, if you can keep from spending all you money there!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Sales Specialist  in  Atlanta, GA
Former Employee - Sales Specialist in Atlanta, GA

I worked at REI

Pros

Benefits for part-time employees, as well as for full-time employees, employee discount program, flexibility of schedule, encouragement to participate in outdoor activities and service projects, product training, sales and service training

Cons

Corporate controlled retail environment, retail hours, lack of full-time opportunities available, sometimes a number-driven environment, performance review partly based on membership sales, high pressure emphasis on selling memberships, lack of employees when store is busy

Advice to ManagementAdvice

Figure out a way to staff the store so that there are enough employees to cover busy periods; this means you will have times when the store is not busy and staff will be in-excess of what may be needed at the time, but it ensures you won't have dissatisfied customers during the busy periods; also, this means you will have to increase the payroll budget

Recommends
Approves of CEO

Other Reviews for REI

  1. 11 people found this helpful  

    Misleading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Frontline Cashier  in  Los Angeles, CA
    Current Employee - Frontline Cashier in Los Angeles, CA

    I have been working at REI

    Pros

    Excellent employee discount. Customers are generally very nice. Convenient location. Co-workers are fairly nice. Clean and pleasant work atmosphere.

    Cons

    It starts out just fine. Kind of like going to camp, and then you realize very quickly REI isn't what they seem (at least the store I work at). There are constant contradictions: customer is #1, but we won't have enough cashiers to assist the customers because we are so worried about our bottom line; "celebrate the member and the non-member", but not too much! Don't take too long in conversations because you have other work to do; "shameless enthusiasm" as long as you can do a return, ring up a customer, and answer the phone all at the same time.

    Probably the weirdest things the cheery management folks do (other that their enthusiastic "How's it going?" is that they like to give you little tests to see how you do. They play secret shopper on the phone when they can see that you are very busy. They plant little tests in your area's of responsibilities to see if you will pass. This can be as simple as going around and rearranging merchandise you just stocked, leaving mystery items on the content with misleading information, not giving you your check-off list to see if you can do the work without it; telling you to violate a policy and see if you do (or do they just forget what they trained you on or didn't train you on). Plant money in your drawer to see if you report it; talk to you like a naughty child in front of customers; have family and friends come in to test your skills and report back -- just plain old junior style management. Do they teach that stuff on one of REI's staff outings? Maybe with marshmallows around the evening camp fire?

    You might be asking "What's the point of all of this?" I had to ask myself the same question after ruling out that I am not paranoid or delusional. It's really simple. It's about profit. Push those memberships above all else. I'm still not sure what that money really goes for, but it is really important. In fact, your job depends on it. They bring in people are a lower rate of pay, or bring in lots of people and offer them little hours. By giving little tests and keeping daily totals on membership sales they keep a running record on just how effective they feel you are to REI. If you fail to keep up with membership sales you are either reduced to very little hours or simply let go. Even if by all accounts you do a good job and are a good employee. They can and will find something to use against you. It's just a matter of time. Everyone has a off day or makes a mistake. Most people are probably completely shamed by this and never say anything about it. "How could those nice and cheerful folks be capable of such cold blooded acts?" "Who would believe you?" I think most just wonder off into the forest and try to move on. Never letting on to what a fake place REI is to work.

    Advice to ManagementAdvice

    Your training or lack of training is less than adequate. Most of the training is a bunch of company hype that you should have known before you got hired. All the really important stuff is just glossed over and just maybe that's be design. It's easier to blame the employee for not meeting standards than to properly training them. Hey, but that helps you cut the dead wood doesn't it? Get some professional training on training. Don't just had out the company materials or rely on the on-line resources.

    Doesn't Recommend
    Approves of CEO
  2. 1 person found this helpful  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Cashier  in  Durham, NC
    Current Employee - Cashier in Durham, NC

    I have been working at REI

    Pros

    Great Discounts. you get 50 or more percent off, its crazy who would want to pay regular price after that

    Cons

    They brainwash you with corporate bull, 20 hour miniumum work week, required meetings, unhappy customers, short lunches, no bathroom breaks

    Advice to ManagementAdvice

    Its really a great place to work. you get awesome discounts, 50 percent or more off, its crazy. who would want to pay retail after that

    Recommends
    Approves of CEO
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