478 Employee Reviews (View Most Recent)

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7 people found this helpful  

Great building and perks, incompetent managers, great co-workers, position lock-in, inaccurate recruitment promises.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Windows Systems Administrator II  in  San Antonio, TX
Former Employee - Windows Systems Administrator II in San Antonio, TX

I worked at Rackspace

Pros

The fellow administrators (Rackers) are amazing people and the company does a lot to foster that family feeling. The building has a lot of perks and makes it somewhat comfortable place to be. If you happen to work first shift, there are lots of opportunities to train and such. And of course you have a lot of freedom in how you dress, etc.

Cons

Staffing levels are so tight you can not take time off without burdening your team. Due the heavy emphasis on "family" in the company, that translates to looking down on even taking sick time when needed as you are putting more pressure on an already stressed out team. Managers are taking the attitude of flinging poo at the wall and seeing what sticks as far as ideas on maintaining growth. The infrastructure, including tools you will use daily to do your job, are unreliable and poorly maintained, and there is little effort or emphasis on fixing that. Senior leadership is spending a lot of time out of the company touring the press, etc.

Also, it appears that this company has forgotten who butters the bread. Non-technical staff are inconsiderate of the support staff by entering the building loudly, acting as if they are not walking by admins on the phone with customers, etc.

It appears to that there is a massive PR campaign in progress to position Rackspace as an acquistion.

Advice to ManagementAdvice

It's simple: When the best and brightest leave, and they all leave for the same reason perhaps you should take notice and do something about that. While you may have been a leader in the past, you will get nowhere unless you have the strong support of your administrators ... in case you've forgotten, and it appears you have, those are the people who make Rackspace great: Not your marketing people, not your managers, not billing. Rackspace appears to have completely lost it's way.

Doesn't Recommend
Disapproves of CEO

Other Reviews for Rackspace

  1. 2 people found this helpful  

    Great people, great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director  in  San Antonio, TX
    Current Employee - Director in San Antonio, TX

    I have been working at Rackspace

    Pros

    Rackers have autonomy over their work and there is ample room for career progression. It's great to work with so many smart, engaged people. It makes being at work fun :).

    Cons

    Fast growth creates all kinds of challenges. Not all bad, but it can be frustrating, depending on the person. Change is a constant at Rackspace. Changing teams, projects, seating etc. If you're not flexible and adaptable, you'll be frustrated.

    Advice to ManagementAdvice

    With so much growth and change, communication is always a challenge. Finding the right medium and frequency to ensure everyone has the same information has to remain a priority.

    Recommends
    Approves of CEO
  2. 4 people found this helpful  

    Challenging, unique experiences you won't find anywhere else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Linux Systems Administrator III  in  San Antonio, TX
    Former Employee - Linux Systems Administrator III in San Antonio, TX

    I worked at Rackspace

    Pros

    Exposure to a multitude of unique problems and situations. You will have to wade through an obscene amount of email tickets, but you will have those gems that stick out. You have opportunities to get industry certifications (RHCE, CMDBA, MSCE, CCNA, etc.) that will help you down the road.

    Cons

    I feel the culture diminished significantly when the company went public, though some irresponsible employees helped. If you're not working days, your workload will be significantly higher, despite the cited breakdown of servers per employee.

    Recommends
    Approves of CEO
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