Rackspace

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453 Employee Reviews (View Most Recent)

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  • Work/Life Balance
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7 people found this helpful  

Great building and perks, incompetent managers, great co-workers, position lock-in, inaccurate recruitment promises.

Windows Systems Administrator II (Former Employee) San Antonio, TX

ProsThe fellow administrators (Rackers) are amazing people and the company does a lot to foster that family feeling. The building has a lot of perks and makes it somewhat comfortable place to be. If you happen to work first shift, there are lots of opportunities to train and such. And of course you have a lot of freedom in how you dress, etc.

ConsStaffing levels are so tight you can not take time off without burdening your team. Due the heavy emphasis on "family" in the company, that translates to looking down on even taking sick time when needed as you are putting more pressure on an already stressed out team. Managers are taking the attitude of flinging poo at the wall and seeing what sticks as far as ideas on maintaining growth. The infrastructure, including tools you will use daily to do your job, are unreliable and poorly maintained, and there is little effort or emphasis on fixing that. Senior leadership is spending a lot of time out of the company touring the press, etc.

Also, it appears that this company has forgotten who butters the bread. Non-technical staff are inconsiderate of the support staff by entering the building loudly, acting as if they are not walking by admins on the phone with customers, etc.

It appears to that there is a massive PR campaign in progress to position Rackspace as an acquistion.

Advice to Senior ManagementIt's simple: When the best and brightest leave, and they all leave for the same reason perhaps you should take notice and do something about that. While you may have been a leader in the past, you will get nowhere unless you have the strong support of your administrators ... in case you've forgotten, and it appears you have, those are the people who make Rackspace great: Not your marketing people, not your managers, not billing. Rackspace appears to have completely lost it's way.

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    6 people found this helpful  

    A Great Place to Work with A Few Blemishes

    Systems Engineer (Current Employee) San Antonio, TX

    I have been working at Rackspace


    Pros: Job: - Constant challenges and interesting problems to tackle - Autonomy to take ownership of issues without micromanagement - Real sense of purpose/satisfaction in a job well done -… Cons: - There is a lot of tribal/institutional knowledge that is not centralized (common problem with rapid-growth companies) - A few too many middle managers that don't… Advice to Senior Management: - Pick a consistent vision and stick with it. - Seriously evaluate the quality of middle management and rethink the manager count (one manager… Yes, I would recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Great people, great company

    Director (Current Employee) San Antonio, TX

    I have been working at Rackspace


    Pros: Rackers have autonomy over their work and there is ample room for career progression. It's… Cons: Fast growth creates all kinds of challenges. Not all bad, but it can be frustrating, depending on the person. … Advice to Senior Management: With so much growth and change, communication is always a challenge. Finding the right… Yes, I would recommend this company to a friend More
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