Rackspace

  www.rackspace.com
  www.rackspace.com
There are newer employer reviews for Rackspace

2 people found this helpful  

I get to work with smart people on interesting problems.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Software Developer III in San Antonio, TX
Current Employee - Software Developer III in San Antonio, TX

I have been working at Rackspace

Pros

I am able to work with a small group of very talented and smart people. We are able to create things that people use.

Cons

The layers between line-level employees and senior management are filled with a vast layer of goopy middle management that tends to slow things down and is constantly in a state of churn. The consequence of the middle management churn is that decisions carry little to no responsibility for those who made them.

Doesn't Recommend
Approves of CEO

504 Other Employee Reviews for Rackspace (View Most Recent)

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  1. 6 people found this helpful  

    Losing ground

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Rackspace

    Pros

    Rackspace offer great opportunities for technical training, and you can work with some of the smartest people you'll ever meet.

    Cons

    Their much-vaunted culture is on a rapid decline, and Rackspace is quickly becoming a place to earn your stripes and progress to somewhere else for better pay and opportunity. Leadership is very disconnected from front-line staff and decisions are frequently made without regard to their impact outside of the bottom line. It's a great company to own stock in, and not such a great one to work for long term.

    Advice to ManagementAdvice

    Listen to your employees. Foster an environment of openness. Steer away from the environment of fear that is currently present. Rackspace prides itself on "fanatical service", but employees are no longer empowered to provide that. There is a huge gulf between the message being broadcast by senior leadership and what Rackers see from their immediate managers.

    Doesn't Recommend
    No opinion of CEO
  2. 7 people found this helpful  

    Great building and perks, incompetent managers, great co-workers, position lock-in, inaccurate recruitment promises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Windows Systems Administrator II in San Antonio, TX
    Former Employee - Windows Systems Administrator II in San Antonio, TX

    I worked at Rackspace

    Pros

    The fellow administrators (Rackers) are amazing people and the company does a lot to foster that family feeling. The building has a lot of perks and makes it somewhat comfortable place to be. If you happen to work first shift, there are lots of opportunities to train and such. And of course you have a lot of freedom in how you dress, etc.

    Cons

    Staffing levels are so tight you can not take time off without burdening your team. Due the heavy emphasis on "family" in the company, that translates to looking down on even taking sick time when needed as you are putting more pressure on an already stressed out team. Managers are taking the attitude of flinging poo at the wall and seeing what sticks as far as ideas on maintaining growth. The infrastructure, including tools you will use daily to do your job, are unreliable and poorly maintained, and there is little effort or emphasis on fixing that. Senior leadership is spending a lot of time out of the company touring the press, etc.

    Also, it appears that this company has forgotten who butters the bread. Non-technical staff are inconsiderate of the support staff by entering the building loudly, acting as if they are not walking by admins on the phone with customers, etc.

    It appears to that there is a massive PR campaign in progress to position Rackspace as an acquistion.

    Advice to ManagementAdvice

    It's simple: When the best and brightest leave, and they all leave for the same reason perhaps you should take notice and do something about that. While you may have been a leader in the past, you will get nowhere unless you have the strong support of your administrators ... in case you've forgotten, and it appears you have, those are the people who make Rackspace great: Not your marketing people, not your managers, not billing. Rackspace appears to have completely lost it's way.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for Rackspace

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