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Helpful (2)

I get to work with smart people on interesting problems.

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Software Developer III in San Antonio, TX
Current Employee - Software Developer III in San Antonio, TX

I have been working at Rackspace

Doesn't Recommend
Approves of CEO
Doesn't Recommend
Approves of CEO

Pros

I am able to work with a small group of very talented and smart people. We are able to create things that people use.

Cons

The layers between line-level employees and senior management are filled with a vast layer of goopy middle management that tends to slow things down and is constantly in a state of churn. The consequence of the middle management churn is that decisions carry little to no responsibility for those who made them.

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  1. Helpful (6)

    Losing ground

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Rackspace

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Rackspace offer great opportunities for technical training, and you can work with some of the smartest people you'll ever meet.

    Cons

    Their much-vaunted culture is on a rapid decline, and Rackspace is quickly becoming a place to earn your stripes and progress to somewhere else for better pay and opportunity. Leadership is very disconnected from front-line staff and decisions are frequently made without regard to their impact outside of the bottom line. It's a great company to own stock in, and not such a great one to work for long term.

    Advice to Management

    Listen to your employees. Foster an environment of openness. Steer away from the environment of fear that is currently present. Rackspace prides itself on "fanatical service", but employees are no longer empowered to provide that. There is a huge gulf between the message being broadcast by senior leadership and what Rackers see from their immediate managers.

  2. Helpful (6)

    A Great Place to Work with A Few Blemishes

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer in San Antonio, TX
    Current Employee - Systems Engineer in San Antonio, TX

    I have been working at Rackspace

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Job:
    - Constant challenges and interesting problems to tackle
    - Autonomy to take ownership of issues without micromanagement
    - Real sense of purpose/satisfaction in a job well done
    - Great experience builder
    - Lots of opportunities for free education and certification (MCITP, RHCE, Cisco, CompTIA, PMI, etc)

    Culture:
    - Most people really want to be there and care deeply about customer service
    - Basically no dress code for technical folks
    - Values-based culture that places focus on getting things done the right way, both in terms of correctness and in terms of morality, you could say
    - Quarterly team outings

    Compensation:
    - Decent salary for certain positions (especially given San Antonio costs of living)
    - Good benefits (health, dental, vision, disability, stock purchase program, FSA/HSA, etc)
    - Good vacation time (17 days per year for new employees, 22 days per year for employees with 5 year tenure)
    - Flexible scheduling (no nickel-and-dime-ing of time off for doctors appts, etc)

    Cons

    - There is a lot of tribal/institutional knowledge that is not centralized (common problem with rapid-growth companies)
    - A few too many middle managers that don't seem to contribute much besides sitting in meetings
    - Lack of solid process controls, over-reliance on hero employees to fill the gaps left by poor planning/implementation
    - Some positions are under-compensated in terms of salary. However pay seems to start low and ramp up, for example I make almost 80% more now than when I started a couple years ago.
    - Not enough focus on holding individuals accountable for their performance. It's a great environment for self-motivated, high performing individuals to get the job done without micromanagement, but lazy/inept folks can fly under the radar for far too long.
    - Not enough focus on retaining top experienced people, however based on recent evidence this seems to have been fixed quite a bit in the last few months.

    Advice to Management

    - Pick a consistent vision and stick with it.
    - Seriously evaluate the quality of middle management and rethink the manager count (one manager for every 4-6 people in some departments is FAR too many).
    - Make sure there is sufficient staffing and training to support new initiatives and products.

There are newer employer reviews for Rackspace
There are newer employer reviews for Rackspace

See Most Recent

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