There are newer employer reviews for Rackspace

5 people found this helpful  

It used to be the place to go in San Antonio

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Senior Support Systems Engineer  in  San Antonio, TX
Current Employee - Senior Support Systems Engineer in San Antonio, TX

I have been working at Rackspace

Pros

The best reasons to work at RAX in SATX used to be the autonomy and trust built into support, giving us the ability to deliver fanatical support.

Cons

There is no accountability. Managers thrive on pockets of autonomy producing results, and when they do, the management is rewarded. When you want to know how we're doing, you can either listen for internal back patting, or Google how we're doing to hear it from our customers.

Recommends
No opinion of CEO

476 Other Employee Reviews for Rackspace (View Most Recent)

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  1. 2 people found this helpful  

    Excellent workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager  in  San Antonio, TX
    Current Employee - Manager in San Antonio, TX

    I have been working at Rackspace

    Pros

    The highest levels of leadership - Lanham, Lew, Graham - have vision, ethics, and balance caring for Rackers, customers, and investors.

    Cons

    Some organizational ADD, restructuring too frequently, poorly designed and implemented tools for support workers. You can often be evaluated based on perceptions and feelings rather than true performance.

    Recommends
    Approves of CEO
  2. 7 people found this helpful  

    Churn & Burn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Enterprise Business Development Consultant  in  Austin, TX
    Current Employee - Enterprise Business Development Consultant in Austin, TX

    I have been working at Rackspace

    Pros

    Great people to work with. Fun atmosphere. Great exposure to top execs from other industries.

    Cons

    Poor management. The good ole boys' club is alive and well. Major division between sales and support. It is sink or swim mentality. No on boarding and customers, co-workers, and you will suffer as you learn the ropes.

    Advice to ManagementAdvice

    Develop on on-boarding process. Train you people and reduce the attrition.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Rackspace

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