There are newer employer reviews for Rackspace
There are newer employer reviews for Rackspace

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Helpful (2)

Extremely rewarding workplace

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Support Technician in San Antonio, TX
Current Employee - Senior Support Technician in San Antonio, TX
Recommends
Positive Outlook
Approves of CEO

I have been working at Rackspace full-time (More than 3 years)

Pros

Technology. Challenge. Opportunity. Focus. Core Values.

Cons

San Antonio, TX is not a desirable place to live for world-wise technicians. Excellent employees deserve excellent salaries, not industry-average salaries. Rackspace holds the bar VERY high for new hires - yet doesn't compensate in line with that bar.

Advice to Management

Rackspace support is legendary. The support organization cannot continue to be legendary unless it has sufficient support itself - i.e. escalation paths, and unless training is provided for all new products before technicians are expected to support them.

Other Employee Reviews for Rackspace

  1. Helpful (2)

    Engaging and Dynamic Workplace

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Senior leaders, all the way up to the Chairman Graham Weston, recognize the importance of keeping employees engaged. There is a big emphasis on culture.

    Cons

    Pay is slightly lower than market. Insurance and 401k match are sub-par.

    Advice to Management

    Recognize your top talent and nurture them.


  2. Helpful (1)

    It is a very exciting place to work, fast paced and very customer driven.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Specialist in San Antonio, TX
    Current Employee - Support Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    Excellent work environment, capable and caring management, and as a veteran I very much respect their love for the Armed Services

    Cons

    Don't Expect to stay in one area for very long, be ready to change locations on a moments notice


There are newer employer reviews for Rackspace
There are newer employer reviews for Rackspace

See Most Recent

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