There are newer employer reviews for Rackspace

2 people found this helpful  

Outstanding

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Systems Administrator in San Antonio, TX
Former Employee - Systems Administrator in San Antonio, TX

I worked at Rackspace full-time (less than an year)

Pros

Hands down, Rackspace is the best company I have ever worked for. There is very little that I can say that is bad about the company. They provide outstanding benefits, great opportunities for growth and both personal and career development, and management there genuinely cares about the employees. I can also honestly say that I made more friends in the time I worked there than at all other jobs combined.

Cons

The only downside I can say about them is that the communication to the overnight teams is lacking.

Advice to ManagementAdvice

Overnight teams get killed sometimes due to a lack of communication from the day shift teams, and by being expected to provide support on some one-off customer setups that don't have enough documentation.

Recommends
Positive Outlook
Approves of CEO

487 Other Employee Reviews for Rackspace (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    Extremely rewarding workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Support Technician in San Antonio, TX
    Current Employee - Senior Support Technician in San Antonio, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Technology. Challenge. Opportunity. Focus. Core Values.

    Cons

    San Antonio, TX is not a desirable place to live for world-wise technicians.

    Excellent employees deserve excellent salaries, not industry-average salaries. Rackspace holds the bar VERY high for new hires - yet doesn't compensate in line with that bar.

    Advice to ManagementAdvice

    Rackspace support is legendary. The support organization cannot continue to be legendary unless it has sufficient support itself - i.e. escalation paths, and unless training is provided for all new products before technicians are expected to support them.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    It is a very exciting place to work, fast paced and very customer driven.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Specialist in San Antonio, TX
    Current Employee - Support Specialist in San Antonio, TX

    I have been working at Rackspace full-time (more than an year)

    Pros

    Excellent work environment, capable and caring management, and as a veteran I very much respect their love for the Armed Services

    Cons

    Don't Expect to stay in one area for very long, be ready to change locations on a moments notice

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Rackspace

Work at Rackspace? Share Your Experiences

Rackspace

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.