Rackspace

  www.rackspace.com
  www.rackspace.com
There are newer employer reviews for Rackspace

12 people found this helpful  

Ironic blend of social consciousness and Orwellian core values

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in San Antonio, TX
Former Employee - Anonymous Employee in San Antonio, TX

I worked at Rackspace full-time (more than 3 years)

Pros

Chance to learn cool technologies and work with awesome individual contributors. Socially conscious company. Provides ways to incorporate volunteer-ism and fitness into the workday. Nice treatment of veterans. Employees reach out to each other and the community in all sorts of ways.

Cons

Though their heart is in the right place, Rackspace could use some work. Rackspace's infrastructure is sorely lacking. The Rackspace culture is manic, dysfunctional, and reeks of cronyism. When management talks about "friends and family," it means they get to hire their incompetent pals without any checks or balances. I need a "Rackers Anonymous" meeting. The place is filled with people with "manager" or "director" in their title, without any clear indication of what they actually do. The best leaders at Rackspace tend to get their wrists slapped for not lining up with "core values" and tend to get lost in the chaos. The least effective leaders are encouraged to perpetuate the "let's talk about this forever without getting anything done" syndrome. Lots of managers use the core values to stifle innovation, speaking out, and risk-taking. For instance, I've seen more than one person get ousted for speaking up in meetings, for being innovative and proactive, for actually getting work done, or for being a self-starter. Rackspace promotes "group think" - if you don't line up with the ineffectual way they do business, you are accused of not conforming to core values or being a team player. They claim to value fanatical support - meaning, employees should feel empowered to do whatever it takes to do a great job - however, the culture disempowers employees and forces them to shape up (to the core values) or ship out. Rookie-O - a weeklong indoctrination camp disguised as an orientation - gives you a good idea of what's ahead. Lots of red tape for a place that claims to eschew it. Thank god that San Antonio is a warm place because the emperor is definitely naked.

Advice to ManagementAdvice

Revisit the vague and subjective core values. Instead, start valuing experienced and competent technical contributors and leaders over pontificating do-nothings. I've never been at a company where technical contributions are so sorely ignored. And, I've never heard so much jargon in my life (especially in the RED organization). Typical management speak at Rackspace includes phrases like, "circling back," "cadence," "learnings," "thought leaders," "mentoring moments," "leadership sponsor," "reach out," "rockstar," and, of course, "fanatical." It's telling that the highest award at Rackspace is a straitjacket.

Doesn't Recommend
Neutral Outlook
Approves of CEO

495 Other Employee Reviews for Rackspace (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    Awesome place to work and learn but w/ very poor pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Engineer in Austin, TX
    Former Employee - Sales Engineer in Austin, TX

    I worked at Rackspace full-time (more than 5 years)

    Pros

    - Amazing People (Rackers are some of the best in industry)
    - Awesome CEO. Lanham is fantastic
    - Great culture and work environment
    - You are given the opportunity to do your best every day
    - Wonderful place to learn and be part of something great

    Cons

    - Abysmal pay bands. So far below the industry averages, its often incomprehensible
    - Cost cutting in the wrong areas (facilities, healthcare, etc.)

    Advice to ManagementAdvice

    Please pay your people what they are worth. Its one of the easiest ways to keep your best and brightest!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Fun and exciting place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Datacenter Operations Technician in DFW, TX
    Current Employee - Datacenter Operations Technician in DFW, TX

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Excellent potential for personal and professional growth with consistent challenges to all skills.

    Cons

    None that I can think of.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Rackspace

Work at Rackspace? Share Your Experiences

Rackspace

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.