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There are newer employer reviews for Rackspace

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Really good company

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Linux Systems Administrator in London, England (UK)
Current Employee - Linux Systems Administrator in London, England (UK)

I have been working at Rackspace full-time

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Great people and work place. All my immediate managers have been helpful and accommodating both professionally and personally. Co-workers are motivated, friendly and have a great work ethic. Everyone really tries to do the right thing for the customer and each other.

Cons

Nowhere is perfect, but I've built up my career there and it's consistently gotten better. With tenure and experience, compensation catches up.

Advice to Management

Keep looking out for employees, and they will keep looking out for customers.

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  1. Overworked but learnt alot!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DC Ops Tech in Slough, Berkshire, South East England, England (UK)
    Former Employee - DC Ops Tech in Slough, Berkshire, South East England, England (UK)

    I worked at Rackspace full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    -Good Training -Good place to start -Rapid growth -Lots of room for progression as a Tech -Secure job, no redundancies

    Cons

    -Management dont listen to line-workers -Constantly coerced into overtime due to company growing fast and difficulty hiring. -Slightly lower salary than competitors. -Bad shift rotas -Sales oversell solutions, way more than customers need, they are too incentivised by commision

    Advice to Management

    -Pay your employees more to reduce churn -Less middle management -Dont overwork employees with overtime


  2. Helpful (1)

    Starts out fun, then reality sinks in

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support
    Current Employee - Support

    I have been working at Rackspace full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Outtings which are pretty decent but it really depends on your team lead who may or may not put any effort/thought at all into it. - Free soda/fruit - Some amazing coworkers who are very knowledgable - Flexible hours - If you can survive you'll gain a ton of valuable technical skills

    Cons

    Lets start from the beginning. Rackspace will try to brainwash you through "Rookie-O". You'll see many who will genuinely drink the kool aid and think the company is heaven sent. It's hard to describe rookie o other than a week-long celebration of the company/weird team building/core value/strength and weakness finding seminars. They will particularly preach the strength and weakeness part. Some of your fellow new hires will expect almost psychic readings from the founders about how their particular strengths will apply to them in the future. The funny thing is I've never seen anyone use or mention it after Rookie-O. Next, you're out of rookie-o. I hope you like working at a call center if you're on the support (IT) side of the game. That's pretty much what you're in for. Prepare yourself to be logged into your phones even though many of your co-workers won't be. You're going to be answering phone calls all day. When you're not on the phone (this never happens unless you log yourself out) you will be greeted by a neverending ticket queue. Training will be non-existant unless you work in sales which seems to have endless options. New products will constantly be introduced but don't expect to get training on that either. If you wonder why you aren't trained on anything you'll be told to just be 'fanatical' and it's 'trial by fire' or that's just the way it's always been..aka they don't care enough to set you up for success. Staffing will be constantly too low which will burn many out. Management will claim the yhave a hard time finding candidates. Maybe that's true, but I've also heard frequent talk about underpaid salaries so.

    Advice to Management

    Stop reorganizing everyone every few months. Get some training for rackers. Staff up.


There are newer employer reviews for Rackspace
There are newer employer reviews for Rackspace

See Most Recent

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