There are newer employer reviews for Rackspace

 

Solid company, interesting work, great people

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Support Systems Engineer  in  San Antonio, TX
Former Employee - Support Systems Engineer in San Antonio, TX

I worked at Rackspace full-time for more than 5 years

Pros

Passionate people who stick around for the long haul. Interesting work in the forefront of the Internet industry. Management with a long term plan, historically. Respected name recognition among industry peers.

Cons

San Antonio base is outside the mainstream population of Industry talent, customers and opportunities. Focus on leading Cloud industry dilutes traditional service-centric strength. Limited technological breadth and depth opportunities compared to competitors in other regions.

Advice to ManagementAdvice

Return to service-centric focus, stop trying to compete against Amazon, Google on cutting edge technology and perfect service.

Recommends
Negative Outlook
Approves of CEO

475 Other Employee Reviews for Rackspace (View Most Recent)

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  1.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time

    Pros

    good atmosphere, good people, great tools

    Cons

    I really can't think of one

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Culture losing steam

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time for more than 3 years

    Pros

    Great people and good culture. Great environment for folks with kids. Servant leadership style. Good benefits. Honestly, the best company I have ever worked for.

    Cons

    Becoming more corporate by the day. Culture is beginning to fade. Leadership can be sketchy depending upon the organization you join. Employees can get burnt out. High level of responsibility towards clients without adequate tools to deliver phenomenal results.

    Advice to ManagementAdvice

    Bring the focus back on the employees and the company will continue to flourish. Customer support can be exhausting. We could use some help driving the top notch experience our customers have come to love. Rackspace is still the home of fanatical support, because your employees generally care about the customer experience.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Rackspace

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