There are newer employer reviews for Rackspace
There are newer employer reviews for Rackspace

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Helpful (1)

thriving workplace at all times

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - SAN Engineer in Austin, TX
Current Employee - SAN Engineer in Austin, TX

I have been working at Rackspace full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

open culture to get your job done with whatever tools you need

Cons

work overload due to staffing is a common problem. Mainly being not enough expertise to support all the products

Advice to Management

Get more people by offering them a competitive salary for the work we provide to customers. Fanatical support cost most of us employee's our family time

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  1. Great culture and folks to work with but a little lower-end on average pay scales.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Desktop Technician III in San Antonio, TX
    Current Employee - Desktop Technician III in San Antonio, TX

    I have been working at Rackspace full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun people and a relaxed culture

    Cons

    Sometimes typical corporate decisions and the tendency to underpay for skilled people.

    Advice to Management

    Your people are your strongest resource, so treat them well enough to stay...you can't take culture to the grocery store and buy food with it.


  2. Helpful (7)

    Culture only matters at the corporate office, everywhere else it's non existant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Datacenter Operations Technician in Grapevine, TX
    Former Employee - Datacenter Operations Technician in Grapevine, TX

    I worked at Rackspace full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Full time work, a steady paycheck. Great location if you live in Tarrant or Dallas county but limited by geographical locations otherwise.

    Cons

    No room for advancement unless you wish to move to San Antonio. Leadership asks for complete honesty then retaliates when it is given instead of listening to the honest and candid comments of their employees. Salary is below industry standard. When a worker is unhappy they are replaced instead of engaged in conversation.

    Advice to Management

    Leadership is a skill just like any other. Taking the best technician on the floor and making them a team lead or manager doesn't make them a leader. Pay more attention to your remote sites. Seeing all the perks that the staff at the home office enjoy like play time, free breakfast and such is degrading to the staff at the remote sites who don't get to enjoy all the freebies.


There are newer employer reviews for Rackspace
There are newer employer reviews for Rackspace

See Most Recent

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