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Great culture and folks to work with but a little lower-end on average pay scales.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Desktop Technician III in San Antonio, TX
Current Employee - Desktop Technician III in San Antonio, TX

I have been working at Rackspace full-time (More than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Fun people and a relaxed culture

Cons

Sometimes typical corporate decisions and the tendency to underpay for skilled people.

Advice to Management

Your people are your strongest resource, so treat them well enough to stay...you can't take culture to the grocery store and buy food with it.

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  1. Helpful (7)

    Culture only matters at the corporate office, everywhere else it's non existant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Datacenter Operations Technician in Grapevine, TX
    Former Employee - Datacenter Operations Technician in Grapevine, TX

    I worked at Rackspace full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Full time work, a steady paycheck. Great location if you live in Tarrant or Dallas county but limited by geographical locations otherwise.

    Cons

    No room for advancement unless you wish to move to San Antonio. Leadership asks for complete honesty then retaliates when it is given instead of listening to the honest and candid comments of their employees. Salary is below industry standard. When a worker is unhappy they are replaced instead of engaged in conversation.

    Advice to Management

    Leadership is a skill just like any other. Taking the best technician on the floor and making them a team lead or manager doesn't make them a leader. Pay more attention to your remote sites. Seeing all the perks that the staff at the home office enjoy like play time, free breakfast and such is degrading to the staff at the remote sites who don't get to enjoy all the freebies.


  2. Helpful (3)

    Like a roller coaster ride...tons of ups and downs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resource Department in San Antonio, TX
    Former Employee - Human Resource Department in San Antonio, TX

    I worked at Rackspace full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Amazing people, fun environment, casual dress code, great place to build your resume, fast pace, full of energy

    Cons

    Tons of leadership changes, past performance is not shared with new leaders leads to set backs in career progression, they don't value their employees, their is a clear "in" and "out" crowd, women do not do well at this company

    Advice to Management

    Focus on engagement scores and remove leaders with low scores from people leading roles into process/program management roles. Fight for your long term Rackers....they are tired of the problems and need to know you still care. New Rackers are in the honeymoon stage and think all is great. After a year, they get to see the real Rackspace. 5+ year Rackers are now out numbered and you are not receiving accurate feedback about the culture. Pros: keep communication going like you do, your open door policy, and supporting Rackers in all they do.


There are newer employer reviews for Rackspace
There are newer employer reviews for Rackspace

See Most Recent

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