Rackspace

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477 Employee Reviews (View Most Recent)

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Creativity, Freedom, Innovation, and Atmosphere

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Information Security Risk Manager  in  San Antonio, TX
Current Employee - Information Security Risk Manager in San Antonio, TX

Pros

You just don't find many "Rackspaces" these days

Cons

None that come to mind.

Recommends
Positive Outlook
Approves of CEO

Other reviews for Rackspace

  1.  

    Channel Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Channel Manager  in  Austin, TX
    Current Employee - Channel Manager in Austin, TX

    Pros

    Respect for employees by recognizing life/work balance. lots of opportunity for growth. great company

    Cons

    lots of products and services that can be a bit overwhelming

    Advice to ManagementAdvice

    considering the history and tracking of RAX, the management seems to be doing their job

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 8 people found this helpful  

    Take it or leave it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator  in  San Antonio, TX
    Current Employee - Linux Systems Administrator in San Antonio, TX

    Pros

    Casual Environment
    Decent technology
    Coworkers are mostly friendly

    Overall, this place is okay, just okay. Probably a good place to start a career, the name carries some weight for sure. You can stay here a few years and really get your chops up. I do not have the political acumen to even begin to advance in this company.

    Cons

    Initial training is lacking. Someone who is experienced in the managed hosting business will be able to adapt quickly. Individuals that are starting their career might get left behind by lack of training and workload pressure.

      Company has a hard time hiring and retaining senior staff for support roles. The teams end up stacked with many new people that might just be starting their technical career.

      Very competitive and political. One of the processes for advancement is to groom people for their votes. You need to make friends and go out of your way to be seen. Many people who advance are just very vocal about what they do. If you are a quiet person that is not always looking for a pat on the back you may have a hard time advancing.

      Merit and cost of living raises do not exist in this dojo! You get a salary and they will continue to pay you that salary forever. You need to get promoted to get a higher salary and that is maybe 6-8% increase. The highly political nature of the advancement process means you probably will not get a promotion. I was granted some options upon hire but the strike price is poor, the number of options too little and the vesting period of 4 years makes them not worth much. if the stock doubled and I stayed for the full 4 years you are looking at maybe $2000 after taxes. It's not enough to keep most people hanging on for that long. I have heard rumors of RSU being granted but I have never met anyone that admitted to receiving them. These must be reserved for managers and bargaining chips. There is a 10% bonus on your salary assuming the company does well. You may even get paid more than 10% bonus in some quarters. You will probably end up with 5-6% bonus attainment annually.

      There is a good chance that your manager will be completely non technical. I understand the need for managers, but i'm not quite sure what these guys do. Their only functions seem to be talking to you about your goals and stats and relaying information from higher up. When it comes to scheduling, time off, and conflict resolution there is much to be desired. Do not expect your manager to get in the trench with you when the going gets tough. On busy days they will cancel everyone's lunch break by way of "bringing lunch in, because you guys are working so hard!". This is a coded message meaning you need to be eating lunch at your desk and working. People up the leadership chain will send out token thank you messages but all this does is make you ask "What do these people do?!?!" even more.

      There is heavy resentment for middle management throughout the front-line support teams. The manager of one of the daytime technical support teams was previously a manager for the recruitment team. This person has absolutely no technical knowledge and his team has no respect for him, yet he holds on and management further up the chain has no idea.

      Company touts itself as being a flat organization. The CEO will talk to you in Rookie Orientation and say the company is flat. The fact that there are 6 people between you and the CEO determined that was a lie.

      Rookie Orientation is creepy. You will spent 5 full working days in a company orientation program. This program really gets you excited about the company and feels like a brainwashing camp. Some people come out of the program and it wears off after a while. For other more impressionable people it sticks with them for a long time. It can be hard when talking to other coworkers and not knowing who is still plugged into the matrix. The company talks a lot about the top strengths of the individual employees and how they use those strengths to get the best out of them. Once you are out of Rookie Orientation these strengths are never mentioned again. Core values are also things that are touted by the leadership teams but in reality they are not getting used on a day to day basis. The senior leadership and people who run the orientation live in some fantasy where they think strengths and core values get any attention at all outside of the orientation program.

      Your support stats, tickets done, and phone calls answered are tracked and constantly critiqued. Other members of your team will try to steal your tickets so they get credit for them. Imagine you worked with a client for 3 days straight on a build out. Then another member of the support staff swoops in and assigns the ticket to themselves, not cool.

      High school like atmosphere. The company is fun and encourages people to have fun. However trying to get work done at the company HQ can be challenging. It's a giant, sprawling cube farm with tons of noise. This environment may work well for some, but for others it can be difficult to focus. Incestuous working environment, everyone is sleeping with everyone else. In-office relationships are not forbidden and not even frowned upon. This leads to all kinds of extra drama that has no business in the office. You can't have a relationship with a manager though, that is against the code of conduct.

      Really consider things before relocating for this company. They make it seem like San Antonio is a great place to work because of the cost of living. Sure, Texas has no state tax but this also means they pay you as little as they can get away with. Rackspace is also one of the few tech companies in town. If you decide to leave the company or get let go you will be at a huge disadvantage for finding work. You can go up the road to Austin but the market there is getting saturated and is very competitive. Think about it!

    Advice to ManagementAdvice

    Audit your middle management. There is a lot of dead weight. Front-line support teams need strong technical leaders that fight with them in the trenches. You have troops that are confused and ineffective because they are not being lead, only managed.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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