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2 people found this helpful  

So much promise

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Linux Systems Administrator  in  San Antonio, TX
Current Employee - Linux Systems Administrator in San Antonio, TX

I have been working at Rackspace full-time for more than 3 years

Pros

"Culture" though not nearly what it once was, is still a standout.

Cons

Largely incompetent middle management. Senior management seems out-of-touch with reality. Front-lines are woefully understaffed and overworked. "Fanatical Support" has become mostly marketing B.S.

Advice to ManagementAdvice

All-too-frequent changes in product and company focus suggest that you don't have a clear vision. Get your fundamentals in order: the billing system is a disaster and after all this time you still don't have a functional replacement. Put an immediate stop to implementing untested system changes in Production, and hold development teams accountable for their shoddy work. Pay attention to the negative customer comments in NPS and actually do something about them instead of just cherry picking positive customer comments to make yourselves feel better.

Recommends
Negative Outlook
No opinion of CEO

478 Other Employee Reviews for Rackspace (View Most Recent)

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  1. 1 person found this helpful  

    Fanatically unstable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Windows Systems Administrator  in  San Antonio, TX
    Current Employee - Windows Systems Administrator in San Antonio, TX

    I have been working at Rackspace full-time for more than 5 years

    Pros

    10% quarterly bonus (if your lucky)
    Flexible work schedule

    Cons

    Hard to work your way up unless you are in certain 'cliques'
    bonuses are there but they are unreliable
    Pay is low for market and keeps getting lower the longer you stay

    Advice to ManagementAdvice

    after hours should never be an after thought, and pay should be brought up to market, not "target", for everyone atleast every few years, for those who even stay that long if for no other reason than to show appreciation of the job they are doing(but all this is a pipe dream). Transparency and full disclosure shouldn't be to just are customers but to everyone

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    The company is alive!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time

    Pros

    The people are fantastic. Real human beings. Learning per moment is the highest pretty much anywhere, including start-ups. It's a great place to work if you love change.

    Cons

    The two cons are A) the place has an excessively high rate of change. If you eat change for lunch, this place is for you. However, B) the culture of individual heroics means that "Rackers" don't tend to get rewarded for preventing problems, developing essential processes, or being operationally excellent except in pockets. As a result, there's a lot of "dive & save" kinds of activities, far more than necessary.

    Advice to ManagementAdvice

    You have some amazing unsung heroes, Rackers who are behind the scenes making the company great. Find them. Reward them. Figure out how to keep them.

    Recommends
    Positive Outlook
    Approves of CEO
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