There are newer employer reviews for Rackspace

7 people found this helpful  

Bureaucratic processes, endless change, poor middle management, no vision

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Manager  in  San Antonio, TX
Current Employee - Manager in San Antonio, TX

I have been working at Rackspace full-time

Pros

Good name on resume - work here for a year then leave

Cons

- Highly bureaucratic due to internal politics and legacy of endless change
- Middle managers have no time to provide direction or recognize talent
- Much middle management has no technical skill
- Little vision on where industry is going (hint: Amazon)
- Little opportunity within - massive teams for simple products, small teams for core business/processes
- Pay is lower than industry average
- Very high level of burnout
- No work-life balance
- Everyone is a manager, nobody manages

Advice to ManagementAdvice

- Trim middle management
- Recognize core people and promote technical staff, not bureaucrats

Doesn't Recommend
Neutral Outlook
No opinion of CEO

472 Other Employee Reviews for Rackspace (View Most Recent)

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  1. 1 person found this helpful  

    Still a great place to work, the few imperfections make it even better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time for more than 10 years

    Pros

    Great mix of motivated, creative people all wanting to build greatness. Relaxed culture but that doesn't imply lazy or unfocused. Constant drive to evolve, a winners attitude and enough passion to float a ship. Senior leaders are doing all the right things strategically and all other levels of leadership pulling in the same direction. Constantly growing in size and visibly "growing up" into a fun corporate.

    Cons

    Suffered from misaligned strategy in the past, some catching up to do. Suffering from teenage "coming of age issues", should pass in a few years with strong parenting (leadership). A lot of employee movement within the business, as well as into and out of the company. Great for job seekers but the constant churn is can be concerning.

    Advice to ManagementAdvice

    Continue to stay in touch with all levels of the business, ignore the small pain points and continue to chase the big ones.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    The company is alive!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time

    Pros

    The people are fantastic. Real human beings. Learning per moment is the highest pretty much anywhere, including start-ups. It's a great place to work if you love change.

    Cons

    The two cons are A) the place has an excessively high rate of change. If you eat change for lunch, this place is for you. However, B) the culture of individual heroics means that "Rackers" don't tend to get rewarded for preventing problems, developing essential processes, or being operationally excellent except in pockets. As a result, there's a lot of "dive & save" kinds of activities, far more than necessary.

    Advice to ManagementAdvice

    You have some amazing unsung heroes, Rackers who are behind the scenes making the company great. Find them. Reward them. Figure out how to keep them.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Rackspace

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