There are newer employer reviews for Rackspace

Helpful (12)

Bureaucratic processes, endless change, poor middle management, no vision

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Manager in San Antonio, TX
Current Employee - Manager in San Antonio, TX

I have been working at Rackspace full-time

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

Good name on resume - work here for a year then leave

Cons

- Highly bureaucratic due to internal politics and legacy of endless change
- Middle managers have no time to provide direction or recognize talent
- Much middle management has no technical skill
- Little vision on where industry is going (hint: Amazon)
- Little opportunity within - massive teams for simple products, small teams for core business/processes
- Pay is lower than industry average
- Very high level of burnout
- No work-life balance
- Everyone is a manager, nobody manages

Advice to Management

- Trim middle management
- Recognize core people and promote technical staff, not bureaucrats

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  1. Rackspace has a fun atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator II in San Antonio, TX
    Current Employee - Linux Systems Administrator II in San Antonio, TX

    I have been working at Rackspace full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ability to learn and grow in a fun environment. Managers care and are willing to work with you on schedules and projects.

    Cons

    It can be frustrating at times due to much disorganization. Different departments are sometimes working on similar projects leading to inefficiency. Training is provided to a certain level, but there is no structured training for advanced topics.

    Advice to Management

    If Rackspace is going to differentiate itself from competitors based on support, then the support floor needs to be more valued instead of being treated like "people who barely made it through community college" as I've heard people say.

  2. Helpful (2)

    Long time Racker and I love this place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Rackspace full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The opportunities at Rackspace are fantastic. I've been here for many years and I have learned and grown so much.

    Cons

    Rackspace changes a lot internally. We do this because we have a 'do whatever it takes for the customer attitude' and sometimes that means a full on re-org. We aren't afraid of change in fact we embrace it. This can make things tough when it comes to consistency, or success of long term projects.

There are newer employer reviews for Rackspace

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