Rackspace

www.rackspace.com
There are newer employer reviews for Rackspace

11 people found this helpful  

Bureaucratic processes, endless change, poor middle management, no vision

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Manager in San Antonio, TX
Current Employee - Manager in San Antonio, TX

I have been working at Rackspace full-time

Pros

Good name on resume - work here for a year then leave

Cons

- Highly bureaucratic due to internal politics and legacy of endless change
- Middle managers have no time to provide direction or recognize talent
- Much middle management has no technical skill
- Little vision on where industry is going (hint: Amazon)
- Little opportunity within - massive teams for simple products, small teams for core business/processes
- Pay is lower than industry average
- Very high level of burnout
- No work-life balance
- Everyone is a manager, nobody manages

Advice to ManagementAdvice

- Trim middle management
- Recognize core people and promote technical staff, not bureaucrats

Doesn't Recommend
Neutral Outlook
No opinion of CEO

534 Other Employee Reviews for Rackspace (View Most Recent)

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  1. 9 people found this helpful  

    Beware the dark side

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Decline to State in San Antonio, TX
    Current Employee - Decline to State in San Antonio, TX

    I have been working at Rackspace full-time (more than a year)

    Pros

    Fun atmosphere, constant change, lots of challenging work, and significant opportunity for advancement if you play the social and political game correctly.

    Cons

    There is a very dark underbelly to the company's constant focus on its core values. In most cases, people really live these values but they are very frequently used as a weapon to ostracize people who challenge too much or who are disliked by the powerful social cliques that run the place. Rackspace claims to be a pure meritocracy but it is a great deal more like high school. If you can be one of the popular kids and are good at what you do, you can grow an amazing career at Rackspace. On the other hand, if you are great at what you do but you are threatening to any of the in-groups, you're going to suffer intensely.

    Advice to ManagementAdvice

    You REALLY need to get G&A under control and it's going to take cuts to headcount to do it. There are long-time Rackers who have risen far past their highest point of competence and you need to stop treating tenure as though it is the equal of merit.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Rackspace has a fun atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator II in San Antonio, TX
    Current Employee - Linux Systems Administrator II in San Antonio, TX

    I have been working at Rackspace full-time (more than a year)

    Pros

    Ability to learn and grow in a fun environment. Managers care and are willing to work with you on schedules and projects.

    Cons

    It can be frustrating at times due to much disorganization. Different departments are sometimes working on similar projects leading to inefficiency. Training is provided to a certain level, but there is no structured training for advanced topics.

    Advice to ManagementAdvice

    If Rackspace is going to differentiate itself from competitors based on support, then the support floor needs to be more valued instead of being treated like "people who barely made it through community college" as I've heard people say.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Rackspace

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