Rackspace

www.rackspace.com
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There are newer employer reviews for Rackspace

3 people found this helpful  

Middle Management Bureaucracy

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Senior Manager in San Antonio, TX
Current Employee - Senior Manager in San Antonio, TX

I have been working at Rackspace

Pros

Fun place to work ,casual dress, great people, unlimited training

Cons

Low pay, stock equity is issued to vp/director level, managers and below see 500 shares every three years if they are lucky.

Support rackers are paid peanuts, while increases are single digits.

Equity is limited to once every three years (if you are lucky).

Promotions happen frequently, but more about who you know, not about your potential. As a result rackers in key positions have no clue what they are doing, so when leadership pushes down an initiative (one rackspace, cloud, hybrid) duct tape is used to get the policy in place, smoke and mirrors are used with leadership/sales. Rackers hold a big launch party, shortly after the customers start complaining, support can't fix the problems, internet tweets crank up the heat and a new initiative is sent from top down and the whole cycle starts over again.

Advice to ManagementAdvice

Increase the number of times you do engagement, issue options to Rackers every quarter, before a product launches have a cold eyes review from another group. Have interview feedback sessions/ surveys.

Recommends
No opinion of CEO

566 Other Employee Reviews for Rackspace (View Most Recent)

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  1. 1 person found this helpful  

    Be hungry, change is constant, speak up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Channel Manager in San Antonio, TX
    Current Employee - Channel Manager in San Antonio, TX

    I have been working at Rackspace

    Pros

    Substance over flash goes far.

    Cons

    Managers and jr. Leaders need further development to actually lead.

    A casual environment is not always appropriate.

    Advice to ManagementAdvice

    Imperative to understand difference between managing a business and leading people.

    Approves of CEO
  2. 1 person found this helpful  

    I think there is a place and a time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Systems Administrator II in San Antonio, TX
    Former Employee - Systems Administrator II in San Antonio, TX

    I worked at Rackspace

    Pros

    Many technical people
    Free soft drinks

    Cons

    Lack of communication, company wide
    Many layers of management

    Advice to ManagementAdvice

    Good intentions to grow, but when you do it too quickly, you miss many important details.

    Doesn't Recommend
    Disapproves of CEO
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