There are newer employer reviews for RadioShack

 

No life

  • Career Opportunities
Former Employee - Store Manager  in  Neptune City, NJ
Former Employee - Store Manager in Neptune City, NJ

I worked at RadioShack full-time for more than 3 years

Pros

As longs as u sell wireless the pay is great,!!!!

Cons

Forcing the employees to harass the customers with question after question, as well as spending obscene amounts of money. RSSP, email, wireless upgrade, batteries, RSAP credit cards, way too much pressure even in a performance based environment.

Advice to ManagementAdvice

Train your managers better before forcing them into a store, and then firing them for not doing things correctly in an overwhelming environment with no staff and no hours to accommodate the staff they do have to the needs of each individual location

1375 Other Employee Reviews for RadioShack (View Most Recent)

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  1.  

    Jump of the Tintanic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Chicago Heights, IL
    Current Employee - Sales Associate in Chicago Heights, IL

    I have been working at RadioShack full-time for more than 5 years

    Pros

    Good employee discounts and job flexibility

    Cons

    Pay, middle management, senior management, marketing!!!!!!!!!!!!

    Advice to ManagementAdvice

    Sell the company or fire every executive in Ft. Worth right now. I have worked for the company for 7 years. I have my pay cut 3 times. We have peiple in the marketing department who can't put a decent marketing plan together. I have a degree in the field and serve as a freelance marketing consultant (for no pay). Management is horrible (middle and senior). They make us push everything one everyone. They measure everything they create new metrics weekly. For every one good job you get you get chewed out over little things. Also its not like I am some person complaining. I am constantly in the top tier in my region in the key metrics they measure employees. Upper management does not listen to anyone on the sales floor if the understood how difficult it can be to do our job at times and the fact that they dont do much to aid us they would change there ways.
    Also the marketing department should be fired NOW!!!!! They changed our target market to the welfare/ poor crowd. This is bad because they want us to add accessories to everything he is the catch they DON'T HAVE MONEY NOR CREDIT. We need to switch to a high end retaler. Give our customers who as a whole are great and the reason i go to work every day and give my best more of and intenctive to buy more. This co.pany has potiental but management is to proud or to ignorant to make the changes necessary.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Great phone deals - terrible corporate mentality.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Person In Charge  in  Austin, TX
    Former Employee - Sales Associate/Person In Charge in Austin, TX

    I worked at RadioShack full-time for more than a year

    Pros

    Some of the best deals on phones around.
    Accessible location to find basic electronics components.
    Every once in awhile you can find a dang good deal on batteries.

    Cons

    Very aggressive upper management. Unrealistic expectation vs compensation. They pay you well if you sell phones, but you're also expected to present yourself as an authority on a myriad of other consumer electronics as well as basic electronics components, for nothing more than minimum wage.

    By the way, phones are pretty much the only thing you can get a good deal on. Radio Shack marks up the majority of their popular consumer electronics by more than 100%. All of their in-house products like components, audio cables, memory devices, etc. are marked up sometimes more than 500%. They do this because they know that there are consumers who will pay for the convenience of being able to pick it up at a nearby store, as Radio Shack locations are generally more ubiquitous than competitors like Best Buy and Fry's. What bothers me is that there are also consumers who are simply ignorant of the basic nature and function of many of today's electronics and electronic components. I had plenty of customer's who over payed for a cable splitter because they weren't sure how to hook it up correctly. Other's pay too much for their camera's memory card, because they are unsure which will work best with their device. They come to Radio Shack for the knowledge and the friendly assistance of their employees and end up paying much more than they really need to had they been better informed. Not to mention that none of those extra dollars go to the associate who took the time to educate their customer's on everything from cable splitters, to phone batteries, to memory cards, to speaker repair, to router configuration, to home theater integration, to DVR function, to radio scanner operation - we still get minimum wage for all of that. The paycheck is only worth-while if we ALSO talked them into a mobile phone and a 2 year contract.

    My main issue comes with the fact that management and upper management encourages shady business tactics on penalty of getting fired if sales goals aren't met. However, if they find themselves in a position of risk due to associates following their specific instructions, they are quick to throw their grunts under the bus to cover their own hides. I personally was encouraged to falsify customer information to increase my service plan attach rates, but once someone at corporate realized what was going on and linked it back to me, the same superiors who encouraged me to do so had me fired.

    I also remember my manager under constant pressure of losing his job, and specifically remember instances where I would walk in on conference calls where someone on the other end of the line was berating my manager, or the manager of another store in the district. It also seemed that through my own limited observation that the higher someone was in the company, the more likely they were to be rude and inconsiderate.

    If you don't feel like reading a novel the bottom line is this - Radio Shack seems to be a company that cares greatly for it's profit margin and stock portfolio, yet cares little for it's product, it's customers, and least of all it's employees.

    Advice to ManagementAdvice

    Radio Shack needs to remember that good business is about people. If you take care of your people the numbers will take care of themselves.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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