There are newer employer reviews for RadioShack
There are newer employer reviews for RadioShack

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Helpful (1)

King of manipulation, threats, head games, and lies.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager
Current Employee - Manager

I have been working at RadioShack full-time (More than 3 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

There are an overabundance of slackers, jail birds, and job hoppers who apply for jobs at Radioshack, so if you are out of a job, desperate for employment, and are a responsible hard worker you will likely get hired.

Cons

The sales associates get minimum wage, which wouldn't be so bad except the company expects them to know how to do an excessive amount of work to a very high standards and by unreasonable deadlines outside of sales, none of which makes them anymore money. They are expected to be experts in all things electronic, yet force feed you training materials with no focus on retention. And all of which takes time away from focusing on sales or, more importantly cell phone sales. The commission for cell phone sales are a joke: $12 for upgrades and $14 for new lines. $7 for prepaid if the phone costs more then $15. This is the only variable they have any control over. If they push push push phones all day everyday, they could make a decent amount of commission if they work in a high volume store and if they didn't have all that other work already mentioned. The team bonus relies on all team members performing at an unattainably high targets for most stores to maintain for the entire month. It is designed to be just out of reach. The company knows it's targets are unattainable, but their hiring model rewards mediocre intelligence in employees so most of their employees try fruitlessly to reach these goals, making the company more money but not the employees. Once the employees realize they'll never reach the targets, by figuring out the scam or just repeatedly being beaten down, they stop trying at all when managers aren't watching. The grow resentful and angry and start stealing from the store or doing false returns. Their customer service attentiveness virtually disappears and business drops. The company blames managers for this, fire rehire, whole cycle restarts. Managers are required to work overtime every week for an average of $3 or less per hour. The company has been sued for this and lost in many cases yet it continues. The base pay for managers is on average $3 more an hour than the associates pay. The company takes store losses (theft, returns, store maintenance, utilities, workman's comp, etc) out of the pittance of a possible bonus managers can get if the store beats plans 40% higher than previous years sales. Managers must beat sales of everyone in the store, have daily role plays with every associate, track every sales metric as it occurs, manually, report to manager twice daily, do associate reviews twice a week, is held responsible for every aspect of store operations, service, cleaning, training, pushing sales especially attach ( guilting, persuading, pushing customers to get a minimum dollar amount of accessories with every purchase) and writing up employees who do not do this at a high enough rate every two weeks, with threat of termination lurking around every corner. Visions of grandeur and fear tactics seem to be the only ways execs know to run this dog and pony show.

Advice to Management

I am a good manager who has won many awards and a leader in sales and even I feel like I am never sure what is good enough for this company or if they'll change their mind next week about their direction and replace me. I am highly organized and I find it infinitely difficult to complete the multitude of checklists and operational tasks while still maintaining a clean, tagged, secure, presentable store AND driving sales. They allot far too few hours to cover the store and complete all tasks expected, resulting in over worked over stressed underpaid employees who hate where they work. On a daily basis I feel like I have to go against my morals to keep my job, or risk my job to do what is right for the customer. I admit I've complained at other jobs, but RadioShack is by far the worst company in every way, that I have ever worked for. Everything people talk about hating about corporations, RadioShack embodies. I don't think any reasonable suggestions would be entertained by RadioShack corporate. They're sharks.

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  1. Good until the enormous manager turnover took care of that

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at RadioShack part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Quotas are easy to meet- until the company changes up policies to make things harder to sell Commissions are reasonable, though not half what a good salesperson would get at Wireless Zone Save over half your cell phone bill on a dealer plan You can make the best phone pitch to customers of any cell phone retailer with price matching, mobile product support, etc. Tons of small items bring customers in that you can transition from to get more cell phone sales

    Cons

    Store is on its fourth manager of the past six months with very different styles Team performance based bonuses punish good salespeople for their coworkers' numbers to encourage teams to line up against under-performing workers and get them fired sooner Base pay is minimum wage

    Advice to Management

    Actually work with stores to improve performance rather than repeatedly notifying them they're under-performing then firing people


  2. They ask a lot and complain a lot about what the sales associates do while givin

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at RadioShack part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Employee discount is not bad

    Cons

    They ask a lot and complain a lot about what the sales associates do while giving poor pay and far too many responsibilities.


There are newer employer reviews for RadioShack
There are newer employer reviews for RadioShack

See Most Recent

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