Randalls

  www.randalls.com
  www.randalls.com
There are newer employer reviews for Randalls

1 person found this helpful  

The people that last at Randalls are worth working with

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Second Assistant Manager in Austin, TX
Former Employee - Second Assistant Manager in Austin, TX

I worked at Randalls full-time (more than 5 years)

Pros

Employees and Customers are excellent to be around most of the time, everyone is friendly to talk to and are happy to see each other

Cons

Company has a plan and it mostly involves controlling costs by reducing labor usage and bleeding more work out of the employees that remain

Advice to ManagementAdvice

How can you call yourself great at customer service when there is no one to help customers and they know it?

Doesn't Recommend
Negative Outlook
Disapproves of CEO

38 Other Employee Reviews for Randalls (View Most Recent)

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  1.  

    Good company but shows favoritism.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Houston, TX
    Current Employee - Cashier in Houston, TX

    I have been working at Randalls part-time (more than an year)

    Pros

    Being a cashier at Randalls is good to gain some work experience when working with the general public, and learning how to work a cashier and balance your register at the end of the day. Easy work, good for gaining sales and customer service experience.

    Cons

    Favoritism among the high level management and standing up on your feet all day. The customer that shop at Randalls are very snooty and stuck up. The management shows favoritism amongst lower level employees and the raise you get is based upon the ratings you receive.

    Advice to ManagementAdvice

    Have more patience with your new employees and don't show favoritism.

    Doesn't Recommend
    Approves of CEO
  2. 1 person found this helpful  

    Very Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Randalls (more than 3 years)

    Pros

    I had other employees to assure me that I wasn't whiny, that the company really was that bad.
    They do hire people with mental disabilities.

    Cons

    Bear with me.
    They treat their employees horribly. They push them around and have a lot of negative reinforcement. There are too many tasks without enough time, and we get yelled at when it's not done. Then, they add more tasks and cut hours. There's a lot of overstress and misery among the employees. I've never heard anyone say "It was hard, but I'm glad I stuck with the company." I heard "Get out of Randalls. Don't stay like I did" and "I've worked for Randalls since before they were owned by Safeway. That was back when they actually cared about their employees" FYI, several employees are college degree holders falling on hard times. Many of us are not whiny dropouts or slackers who are reaping what we sow.

    Customer service is rigid and excessive. We have to speak/pester every customer we come across, including in the aisles. We have set questions we have to ask, and at times we have had stupid gimmicks where we tell customers about a product, offer a sample, and before they've even said whether they want it, ask them how many they want. That's pushy salesmanship. We can't just neglect it either, because we get graded on doing all of it, and it goes on our file for review. It can also be graded by a company secret shopper, so you're affecting the store's grade. Your name will be posted for everyone to see how you did.

    Donations are a dread. Not only do you have to ask every customer, but they are watching if you do. If your donations aren't up to their standard, they pull you aside to question you. They also post everyone's donation earnings by name and rank for all to see. They will write comments by certain people. I used to simply tell people about our donation opportunities so I wouldn't seem pushy. The management told me that didn't "prompt" the customer enough and that I had to ask customers if they would donate.

    Pay is cheap. The raises are usually about 20-30 cents per half year. I once go 50 cents, and that was a big deal. They aren't supposed to work an employee Christmas and Easter, but they will. The volunteer holidays aren't volunteer. You will be scheduled regardless. The Christmas bonus: one extra dollar per hour. That's it.

    Don't support this business. Support other businesses that treat their employees correctly. Then, those businesses will have more money to hire more employees and give them an opportunity.

    Advice to ManagementAdvice

    Stand up for your employees

    Doesn't Recommend
    Negative Outlook
There are newer employer reviews for Randalls

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