Real Time Resolutions

www.realtimeresolutions.com
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There are newer employer reviews for Real Time Resolutions
There are newer employer reviews for Real Time Resolutions

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Helpful (1)

Frustrating, mundane, stressful, and causes anxiety

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Recovery Analyst in Dallas, TX
Current Employee - Recovery Analyst in Dallas, TX

I have been working at Real Time Resolutions full-time (More than 3 years)

Doesn't Recommend
Neutral Outlook
Approves of CEO
Doesn't Recommend
Neutral Outlook
Approves of CEO

Pros

It's basic debt collection on delinquent mortgages- a very stressful job. Your co-workers make the day more bearable because you can laugh and talk with them. The best things about working here is: 1. you learn how to successfully negotiate 2. you will definitely learn how to multi task- typing, listening, and talking at the same time. It's a great skill you never knew you had until you learned how to do it! 3. you learn how to not let things get under my skin. Dealing with crazy, cursing homeowners who threaten you with rape (yes, literally!), murder, racial slurs, etc, you really get a very nonchalant attitude. but that comes with any job dealing with the general public. and this is really a great thing!

Cons

RTR lets its employees get away with murder. Unless you do something that can get them sued, or is flat out illegal, it's almost impossible to get fired. they used to require at least a bachelor's degree to get hired, but i believe they're this past year they started allowing associates degrees too since then, there's been a HUGE influx of unprofessional, unsophisticated recent grads. I'd say 90-95% of the employees are under 30 years old. All the older people (in their 40's and older) are partners in the company, and hold executive positions. it's a younger, more immature crowd of obnoxious kids. also, if you have bad credit, they wont hire you. but then again, that policy could have changed too. everybody there's isnt bad or a villain. nearly all of the managers are really nice, and of course some go overboard, just like any other job. i don't think upper management really understands how stressful it is, or maybe the don't really care as long as they keep people in the positions to make the company more money, even if the turnover rate is really high. you're dealing a lot with legal stuff, laws, etc. so of course policy changes all the time. there's a lot of busy work you have to do all the time, and it gets incredibly tedious and mundane. initial training is 3 months long, and it's like a classroom setting with quizzes and tests. some people dont make it past this stage because they dont understand the importance of learning the laws in this field. most of the time you leave voicemails for people who don't want to pay anyway, but the general phone conversation isn't scripted at all. there's quality control questions you're required to get on the call, but you won't get in trouble if you don't get them all as long as you try. the job is incredibly stressful because most of the people you talk to are uncooperative and purposely aim to taunt and get under your skin. That's the worst part of the job. i can actually feel anxiety when i call someone and they actually answer the phone. they really emphasize not doing anything illegal, and some of the team leads try to coerce you into to deceiving people into paying. yeah, they do owe the money, buy sometimes they try to get you to stretch the truth to make them think something you didnt say. they want you to twist the person's arm into paying, and it gets old really quick. if you're not rubbing elbows with the right managers, or in the right clique, don't expect to get promoted up or transferred to a better department. some people are genuinely good at debt collecting, so they get promoted. but most of the time it's because they've got the advantage of being in the "in" crowd. I've seen people work there over 3 years as top performers and not even get promoted to a senior analyst. there was one guy i remember who got promoted to a team lead not even 6 months after he got out of training. most of the people currently employed there dislike it, and the company knows it. people literally quit by the handfuls. the insurance is terrible. you'd think a company with allegedly no debt would be able to do better. Don't plan on having kids here, b/c you wont be able to pay your bills after paying $400+ monthly for yourself and a kid, and the copay is still really high. the pay isnt that great either. it starts out at $30k for an recovery analyst, and you get a 1.5% raise every december. don't expect to live too high on the hog for $14.42/hr. If you have a family to feed on top of student loans, you'll be needing govt assistance soon. You usually get a Christmas bonus too, so that helps. based on your performance every month, you get a commission. You can tell the company is really trying to save money here because they made it harder to get commission. for example, someone who used to get $300/mo on their commission check may get $0 now with the same factors because they changed commission payment calculator. It sucks because it's essentially a paycut. on the plus side, they do let you get as much overtime as you want. that's pretty awesome if you can stand being there past your scheduled 40 hours, being annoyed and aggravated by borrowers who like to argue all the time. work/life balance is just fine, sl there's no reason for anybody to take their work home with them. i would NOT recommend real time resolutions to anyone looking for a career. but i would recommend if you just need a job and income. like i said earlier, you'll likely be looking for something within a year or two. the only reason why i lasted so long is b/c i couldn't find another job. Besides, it's embarrassing telling people you're a debt collector for a living when you worked hard and got a college degree is something else.

Advice to Management

there's almost nothing management can do. it's just the nature of the industry that causes the job to be stressful, mundane, and horrible

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  1. Helpful (1)

    typical desk job. cubicle and computer screens

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Dallas, TX
    Current Employee - Finance in Dallas, TX

    I have been working at Real Time Resolutions part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    hourly wage is good, friendly employees

    Cons

    everything else about rtr is bad


  2. So far, so good!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bankruptcy Analyst in Dallas, TX
    Current Employee - Bankruptcy Analyst in Dallas, TX

    I have been working at Real Time Resolutions full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay. Good work/life balance, flexible schedule and hours. Business is flourishing in light of the downturn and surplus of sub prime mortgage debt. Company is growing by leaps and bounds and promotes primarily from within. Casual dress code. Can listen to head phones while working. Genuinly tries to help borrowers and help resolve debt. Interesting work in certain departments. Given a good deal of autonomy and enjoy a laid back atmosphere. Just moved into a nice office building.

    Cons

    Some tasks can become monotonous.

    Advice to Management

    None yet.


There are newer employer reviews for Real Time Resolutions
There are newer employer reviews for Real Time Resolutions

See Most Recent

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